Retention and Loyalty Development Manager

4 days ago


Auckland, Auckland, New Zealand Chorus Nz Limited Full time

As a key member of our team, you'll oversee the creation and implementation of comprehensive retention strategies, working collaboratively with various teams across the business, ensuring that retention efforts align with company-wide goals.

The successful candidate will have extensive (15+ years) experience in retention or marketing roles, with expertise in customer experience, competitive market insights, and a strategic mindset to balance short-term impact with long-term growth.

Strong commercial judgment and the ability to manage risks and optimise performance will be key to success in this role.



  • Auckland, Auckland, New Zealand Chorus New Zealand Full time

    Shape the Future of Customer EngagementWe are seeking a highly experienced Loyalty and Retention Executive to join our senior leadership community. As the key person responsible for ensuring that our existing customers remain engaged, you will develop and execute comprehensive retention strategies that significantly enhance retention, loyalty, and lifetime...


  • Auckland, Auckland, New Zealand Chorus Nz Limited Full time

    Role OverviewThe Head of Customer Retention & Loyalty plays a pivotal role in our organisation, focusing on the development and execution of strategies that significantly enhance customer retention, loyalty, and lifetime value. This newly created role reports into the Executive GM of Access and oversees the creation and implementation of comprehensive...

  • Customer Retention

    23 hours ago


    Auckland, Auckland, New Zealand Chorus Nz Limited Full time

    Company OverviewChorus NZ Limited is a leading telecommunications company in New Zealand, committed to delivering ultra-fast fibre connectivity to its customers. Our goal is to empower Aotearoa's digital future by unleashing potential through connectivity.Job DescriptionWe are seeking an experienced Head of Customer Retention & Loyalty to join our senior...


  • Auckland, Auckland, New Zealand Chorus New Zealand Full time

    Drive Business Stability and Success through Retention ExcellenceWe are looking for a seasoned Retention Strategy Lead to join our organization and take on a pivotal role in shaping our retention strategy. As the key person responsible for ensuring that our existing customers remain engaged, you will develop and execute comprehensive retention strategies...

  • Head Of Retention

    24 hours ago


    Auckland, Auckland, New Zealand Chorus Nz Limited Full time

    Nau mai, haere mai.We're Chorus.You may have already heard about us and know we're the team empowering Aotearoa's digital future with our ultra-fast fibre.We're a talented bunch who are passionate about our purpose; Unleashing potential through connectivity.Enabling better futures for Aotearoa.Te Wahi | Where: AucklandTe Putake | Why we're hiring: This newly...


  • Auckland, Auckland, New Zealand Chorus Nz Limited Full time

    Chorus Nz Limited is in an exciting space right now, with a new strategy in place to move from being the great network builder to the great network operator. We embrace our mindsets of 'be bold, ignite growth', 'honour our past, reimagine our future', and 'connect communities, empower people'.We're looking for a talented individual to join our senior...

  • Head Of Retention

    4 days ago


    Auckland, Auckland, New Zealand Chorus Nz Limited Full time

    Nau mai, haere mai. We're Chorus.You may have already heard about us and know we're the team empowering Aotearoa's digital future with our ultra-fast fibre.We're a talented bunch who are passionate about our purpose; Unleashing potential through connectivity. Enabling better futures for Aotearoa.  Te Momo Turanga | Contract: A permanent, fulltime position...


  • Auckland, Auckland, New Zealand Chorus Nz Limited Full time

    **Our Story**We are Chorus, a pioneering organisation empowering Aotearoa's digital future with ultra-fast fibre. Our mission is to unleash potential through connectivity, driving better futures for New Zealand.The RoleWe are seeking a dynamic leader to join our senior leadership community as the Head of Customer Retention & Loyalty Leader. This pivotal role...


  • Auckland, Auckland, New Zealand Loyalty Rules Full time

    Job Description:Loyalty Rules is seeking a highly skilled and experienced Territory Manager to join our team. As a key member of our NZ Field Sales team, you will be responsible for managing Grocery retail accounts across your territory.About the Role:You will form an integral part of our successful sales team, working closely with customers and stakeholders...


  • Auckland, Auckland, New Zealand NZME New Zealand Full time

    We're seeking a highly skilled Retention and Engagement Coordinator to join our team at NZME New Zealand. As a key member of our customer service and sales team, you'll be responsible for driving subscription sales and customer acquisition by identifying opportunities for new subscribers and upselling to existing customers.As a Retention and Engagement...


  • Auckland, Auckland, New Zealand NZME New Zealand Full time

    THE OPPORTUNITY:Does providing exceptional customer satisfaction matter to you? Are you energetic, motivated, calm in a storm, and sales savvy? Understand the needs of others? If so, we have the role for youThis is a challenging, but hugely rewarding position; you're the "cheerful face on the end of the phone" for NZME customers. Sound like you? The...


  • Auckland, Auckland, New Zealand Farmers Trading Company Ltd Full time

    **About the Role:**We are looking for a skilled Customer Engagement Specialist to join our Farmers Club team. As a key contributor to the CRM programme, you will play a critical role in shaping the ongoing strategy of the programme, ensuring its continued growth and success.**Responsibilities:Collaborate with the Insights team, wider marketing team, and...


  • Auckland, Auckland, New Zealand Loyalty Rules Full time

    **Job Description**We're seeking a highly motivated and experienced Grocery Account Manager to join our team. As a Grocery Account Manager, you will be responsible for managing Grocery retail accounts across your territory, delivering in-store excellence and ensuring optimal ranging, shelf availability and product placement.You will develop and maintain...


  • Auckland, Auckland, New Zealand Farmers Trading Company Ltd Full time

    Farmers Club Loyalty Manager - Maternity CoverFarmers Club Loyalty Manager (CRM ProgrammeManager) Farmers is New Zealand's retail icon, deeply embedded in the country's shopping culture for over 100 years.Renowned for its commitment to quality, Farmers is proudly recognised as one of New Zealand's most trusted department store.Are you energetic and...


  • Auckland, Auckland, New Zealand Loyalty Rules Full time

    **Key Responsibilities**As a Regional Sales Executive - FMCG, you will manage Grocery retail accounts across your territory, delivering in-store excellence and ensuring optimal ranging, shelf availability and product placement.You will develop and maintain strong third-party merchandising relationships, report on territory sales performance and market...


  • Auckland, Auckland, New Zealand Air New Zealand Full time

    Role OverviewWe are seeking a Senior Sales Specialist to join our team based in Auckland, responsible for expanding loyalty-based revenue within the Financial Partner segment. As the primary strategic link between Air New Zealand and major Airpoints financial partnerships, you will oversee multiple portfolios, apply strong forecasting and P&L management...


  • Auckland, Auckland, New Zealand Loyalty Rules Full time

    **About the Role**Loyalty Rules is seeking an experienced Territory Growth Specialist to join our successful NZ Field Sales team. This role will suit a results-driven individual who thrives in developing rewarding customer partnerships.As a Territory Growth Specialist, you will form an integral part of our team, managing Grocery retail accounts across your...


  • Auckland, Auckland, New Zealand Loyalty Rules Full time

    Overview:Loyalty Rules has agreed to acquire Kellanova in a combination that will shape the future of snacking. The transaction is anticipated to close within the first half of 2025 (subject to Kellanova shareowner approval and other customary closing conditions, including regulatory approvals).About the Job:This is an opportunity for a passionate,...


  • Auckland, Auckland, New Zealand Loyalty Rules Full time

    As a key member of the Loyalty Rules team, you will be responsible for leading the demand planning and logistics process for our NZ business. This involves managing the day-to-day relationship between Kellanova NZ and our Supply Chain partners, as well as owning weekly and monthly cadence meetings to deliver on contractual performance metrics and Value...


  • Auckland, Auckland, New Zealand Robert Walters New Zealand Full time

    The Business Development Manager role at Robert Walters New Zealand offers a unique opportunity to join a dynamic team and contribute to the growth and success of our client's business. As a Business Development Manager, you will be responsible for identifying and capitalizing on new business opportunities to drive revenue growth and profitability.About the...