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Desktop Engineer Position

2 weeks ago

Auckland, Auckland, New Zealand Milestone IT (Milestone Information Technology) Full time

Milestone IT seeks a skilled Desktop Support Engineer to provide high-level support to users across their nationwide operations.

This role involves:

  • Hands-on hardware and software support for Active Directory, operating system builds, and troubleshooting.
  • Face-to-face and on-field support for clients.
  • Ticket management through the service ticketing system.
  • Equipment installation, relocation, addition, and modification.
  • Network maintenance and upkeep.
  • Proactive and reactive troubleshooting to resolve technical issues.
  • Reporting to management and clients as required.
  • Remote monitoring of devices using specialized software.

The successful candidate will have:

  • At least 1-2 years of experience in level 1/2 support.
  • Strong understanding of Microsoft Office Suite.
  • Knowledge of multiple desktop and server operating systems.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a small team.
  • Professionalism and a friendly demeanor.
  • Great written and verbal communication skills.