Desktop Support Engineer Ii Or Iii

2 days ago

Auckland, Auckland, New Zealand The Wonderful Company Full time

Company DescriptionAre you a tech-savvy problem solver who thrives in a fast-paced environment?Do you love tackling complex IT challenges and keeping businesses running smoothly?If so, we want YOU on our teamNeptune Pacific Direct Line (NPDL) is experiencing a period of significant transformation.
Formed in 2020, Neptune Pacific Line acquired Pacific Direct Line, bringing together two of the South Pacific's top shipping and logistics companies to support the full supply chain of our customers in the region.
NPDL is part of The Wonderful Company (TWC) headquartered in Los Angeles, CA.
Its other companies include FIJI Water, Justin and Landmark Vineyards, Vintage Nurseries, Wonderful Citrus, Wonderful Pistachios, Teleflora, POM Wonderful and Suterra.
This role will sit within the NPDL group however you will be part of the wider TWC IT Team.Job DescriptionAs a Desktop Support Engineer II or III, you'll be the frontline hero of our IT team, keeping our systems running smoothly and our users empowered.
You'll dive into complex technical challenges, troubleshoot hardware and software issues, and fine-tune system configurations to ensure seamless operations.
Whether you're resolving critical IT incidents, optimizing enterprise applications, or driving key technology initiatives, you'll play a vital role in maintaining business continuity and pushing innovation forward.
If you're passionate about problem-solving and thrive in a fast-paced tech environment, this is the role for youHere's what you'll do:Technical Support & TroubleshootingBe the IT hero—diagnose and resolve complex hardware issues, from motherboard and GPU failures to power supply replacements.Tackle OS troubleshooting like a pro—fix boot failures, driver conflicts, and those dreaded blue screen errors.Provide expert support across Windows, macOS, and Linux environments.Dig into system logs, event viewer, and crash dumps to uncover and resolve performance bottlenecks.Configure and optimize network settings, including TCP/IP, DNS, DHCP, VLANs, and VPNs, keeping our systems running at top speed.Take charge of Active Directory (AD)—manage user accounts, group policies, and authentication troubleshooting.IT Infrastructure & SecurityDeploy and manage OS images with Windows Deployment Services, SCCM, and Intune for seamless system setups.Fortify our defences—troubleshoot firewall configurations, proxy settings, and Wi-Fi connectivity issues.Protect our systems with antivirus, BitLocker, DLP, and EDR solutions, ensuring enterprise-wide security.Stay one step ahead of cyber threats by identifying and neutralizing phishing, malware, and ransomware attacks.Systems Administration & AutomationKeep business-critical apps running smoothly, supporting Office 365, Google Workspace, and SaaS platforms.Manage authentication security with SSO and Multi-Factor Authentication (MFA).Maintain and troubleshoot virtual environments, including VMware, Hyper-V, Azure Virtual Desktop, and Citrix.Level up IT efficiency with automation—write PowerShell and Bash scripts to streamline processes.Deploy and maintain enterprise software with SCCM, Intune, and other advanced tools.User Support & TrainingLead and mentor junior technicians, sharing knowledge and best practices.Build a smarter IT ecosystem—document solutions and contribute to knowledge base resources.Deliver top-tier customer service, ensuring IT issues are resolved quickly and efficiently.Support hybrid work environments, enabling smooth remote access for users.Be ready to jump aboard vessels at port when IT support is needed on-site.QualificationsHere's what you'll bring to the table:Tech-Savvy & Knowledgeable – A Bachelor's degree in Computer Science, Information Systems, or a related field is preferred.Hands-On IT Experience – 2-5 years of IT support experience for Desktop Support Engineer II, or 5+ years for Desktop Support Engineer III—the more, the betterIndustry Certifications – A+ Certification preferred—because expertise matters.Tech Stack Mastery – Experience with Microsoft Office Suite, Active Directory, ServiceNow (ITSM), and enterprise IT tools to keep our systems running at peak performance.Oracle Knowledge – Familiarity with Oracle systems is a plus—always good to have in your toolkitPort & Vessel Access – Ability to board vessels and provide on-site IT support, meeting port induction requirements like a pro.Regional Travel Enthusiast – Willingness to travel up to 25% for IT projects and remote support—because tech doesn't stop at the office.Mobility & Readiness – A full, clean New Zealand driver's license and access to a personal vehicle to travel to ports or NPDL sites in Auckland/Tauranga—we keep you on the moveProblem-Solving Guru – A sharp analytical mind, structured troubleshooting approach, and a drive to get things fixed—fast.Communication Extraordinaire – Outstanding verbal and written skills to engage stakeholders and translate tech talk into everyday language.Multitasking Maestro – Ability to juggle multiple projects, prioritize effectively, and thrive under pressure.Hybrid IT Support Pro – Experience supporting both onsite and remote users in a fast-paced digital environment.Documentation Whiz – Strong ability to create clear, structured reports and contribute to knowledge-sharing resources.Go-Getter Attitude – Proactive, resourceful, and always willing to go the extra mile to exceed expectations.Global Team Player – Comfortable working across multiple time zones, collaborating with teams worldwide.This role is based in Parnell, Auckland however there will be some local travel as required as we have various locations around Auckland and Tauranga.
Additionally, the occasional evening and weekend commitments are expected, ensuring comprehensive support for both project initiatives and ongoing operational needs.
In return we offer a challenging and stimulating environment.
You will have the right to live and work in New Zealand at the time of applying.
The successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test.Additional InformationOur NPDL Contribution:Competitive benefits package (salary plus bonus).Hybrid working model.Opportunity for development and internal mobility.Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice.Wonderful Neighbour - spend a day in the community helping with various service projects.Company focused on wellness and health.Ready to level up your IT career?
Apply now and be part of a team that keeps our business connected, secure, and running smoothly#LI-LM #LI-HybridEEO is the law - click here for more information
#J-18808-Ljbffr

  • Desktop Engineer II or III

    7 days ago

    Auckland, Auckland, New Zealand The Wonderful Company Full time

    Join us as a key member of our IT team and take advantage of this unique opportunity to grow your career in a dynamic and innovative organization.We are seeking a skilled Desktop Support Engineer II or III to provide technical support and troubleshooting services for our desktop systems.As a Desktop Support Engineer II or III, you will play a critical role...

  • Desktop Support Engineer Ii Or Iii

    4 days ago

    Auckland, Auckland, New Zealand The Wonderful Company Full time

    Are you a tech-savvy problem solver who thrives in a fast-paced environment?Do you love tackling complex IT challenges and keeping businesses running smoothly?If so, we want YOU on our teamNeptune Pacific Direct Line (NPDL) is experiencing a period of significant transformation.Formed in 2020, Neptune Pacific Line acquired Pacific Direct Line, bringing...

  • Desktop Support Engineer

    3 days ago

    Auckland, Auckland, New Zealand Neptune Pacific Direct Line Full time

    **About Us**Neptune Pacific Direct Line (NPDL) is a global shipping and logistics company with a presence in the South Pacific. We pride ourselves on our commitment to delivering exceptional customer service and supporting the full supply chain of our customers in the region.**Job Description**We are seeking an experienced Desktop Support Engineer II or III...

  • Enterprise System Engineer

    1 day ago

    Auckland, Auckland, New Zealand The Wonderful Company Full time

    Why Join Our TeamWe are a dynamic and innovative company that values teamwork and collaboration. As a Desktop Support Engineer II or III, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service and support to our clients.RequirementsTech-savvy problem solver with a Bachelor's degree...

  • IT Support Specialist

    2 days ago

    Auckland, Auckland, New Zealand The Wonderful Company Full time

    Company OverviewThe Wonderful Company, a leading global player in the industry, is seeking a highly skilled IT professional to join its team. With a focus on innovation and customer satisfaction, we strive to provide exceptional service and support to our clients.Job DescriptionWe are looking for a talented Desktop Support Engineer II or III to join our IT...

  • Desktop Technical Expert

    2 days ago

    Auckland, Auckland, New Zealand The Wonderful Company Full time

    About The RoleWe are seeking a skilled Desktop Support Engineer II or III to join our IT team at The Wonderful Company. As a key member of our team, you will provide technical support and troubleshooting services to ensure seamless operations and business continuity.Key ResponsibilitiesTechnical Support & Troubleshooting: Provide expert support across...

  • Technical Operations Expert

    3 days ago

    Auckland, Auckland, New Zealand Neptune Pacific Direct Line Full time

    **Job Title:** Desktop Support Engineer II/III**Location:** Parnell, Auckland**Job Type:** Full-time**About Neptune Pacific Direct Line (NPDL)**NPDL is a leading shipping and logistics company in the South Pacific, formed by the acquisition of Pacific Direct Line in 2020. As part of The Wonderful Company (TWC), NPDL operates under the TWC umbrella,...

  • IT Support Specialist

    7 days ago

    Auckland, Auckland, New Zealand The Wonderful Company Full time

    Are you a tech-savvy professional seeking a new challenge in IT?We are looking for a skilled Desktop Support Engineer II or III to join our team at The Wonderful Company.This is an exciting opportunity to work with cutting-edge technology, collaborate with a global team, and drive innovation forward.About the RoleAs a Desktop Support Engineer II or III, you...

  • Technical Problem Solver

    7 days ago

    Auckland, Auckland, New Zealand The Wonderful Company Full time

    We are seeking a highly skilled Desktop Support Engineer II or III to join our IT team at The Wonderful Company.This is an exciting opportunity to work with cutting-edge technology, collaborate with a global team, and drive innovation forward.As a Desktop Support Engineer II or III, you will be responsible for providing technical support and troubleshooting...

  • IT Infrastructure Specialist

    3 days ago

    Auckland, Auckland, New Zealand Neptune Pacific Direct Line Full time

    **Company Overview**Neptune Pacific Direct Line (NPDL) is a leading shipping and logistics company in the South Pacific, formed by the acquisition of Pacific Direct Line in 2020. As part of The Wonderful Company (TWC), NPDL operates under the TWC umbrella, leveraging its expertise to support customers across the region.**Job Summary**We are seeking an...

  • System Administration Professional

    3 days ago

    Auckland, Auckland, New Zealand Neptune Pacific Direct Line Full time

    **Our Team**We are a dynamic and innovative team at Neptune Pacific Direct Line (NPDL), committed to delivering exceptional customer service and supporting the full supply chain of our customers in the region.**Job Description**We are seeking an experienced Desktop Support Engineer II or III to join our IT team. In this role, you will be responsible for...

  • Desktop Support Engineer

    4 days ago

    Auckland, Auckland, New Zealand Eil Global Full time

    Company OverviewEIL Global IT Solutions and Services Pvt Ltd is at the forefront of delivering cutting-edge IT services across Asia Pacific and EMEA regions.With a strong presence in desktop, server, network, and data center technologies, EIL Global is dedicated to facilitating digital transformations through comprehensive professional and managed...

  • Desktop Support Engineer

    4 days ago

    Auckland, Auckland, New Zealand Eil Global Full time

    Company OverviewEIL Global IT Solutions and Services Pvt Ltd is at the forefront of delivering cutting-edge IT services across Asia Pacific and EMEA regions.With a strong presence in desktop, server, network, and data center technologies, EIL Global is dedicated to facilitating digital transformations through comprehensive professional and managed...

  • Network & Desktop Support Engineer - New Zealand

    2 days ago

    Auckland, Auckland, New Zealand Mnl Technologies Pty Ltd Full time

    Exciting Opportunity: Network & Desktop Support Engineer WantedPassionate about troubleshooting, network optimization, and top-tier desktop assistance?Join usResponsibilities:Diagnose network issues for seamless connectivity.Maintain desktop hardware/software for peak performance.Collaborate across teams to enhance IT infrastructure.Provide top-notch...

  • Desktop Support Specialist

    4 days ago

    Auckland, Auckland, New Zealand Eil Global Full time

    **Company Overview**EIL Global IT Solutions and Services Pvt Ltd is a leading provider of cutting-edge IT services across Asia Pacific and EMEA regions. With a strong presence in desktop, server, network, and data center technologies, we facilitate digital transformations through comprehensive professional and managed services.**Job Overview**We are seeking...

  • Windows Desktop Engineer

    7 days ago

    Auckland, Auckland, New Zealand Brilliant Computers Full time

    **Job Description:**Brilliant Computers is seeking a Windows Desktop Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support for our desktop environment.**Responsibilities:**Diagnosing and troubleshooting desktop system, printer and operating problemsConsulting and instructing users on hardware...

  • Desktop Systems Engineer

    4 days ago

    Auckland, Auckland, New Zealand Eil Global Full time

    Company OverviewEIL Global IT Solutions and Services Pvt Ltd is a forward-thinking organization delivering cutting-edge IT services across Asia Pacific and EMEA regions. With a strong presence in desktop, server, network, and data center technologies, we are committed to driving digital transformations through comprehensive professional and managed services....

  • Cra Iii

    21 hours ago

    Auckland, Auckland, New Zealand Avance Clinical Pty Full time

    Auckland based CRA opportunities - work with Avance Clinical11th February, 2025Experienced CRA / SCRA Opportunities – Auckland - Home based role Please note that we're seeking someone based in Auckland.We're looking for experienced Clinical Research Associates (CRA's) to join our amazing Clinical Operations team where we have the following opportunities...

  • Help Desk Engineer

    5 days ago

    Auckland, Auckland, New Zealand Everbridge Full time

    Job DescriptionWe are looking for an experienced Help Desk Engineer - Desktop Support to join our team based in New Zealand. As a key member of our Corporate IT team, you will be responsible for providing technical support to our global colleagues.Main Tasks:Resolve technical issues efficiently and effectively through remote troubleshooting and clear...

  • System Administrator

    7 days ago

    Auckland, Auckland, New Zealand The Wonderful Company Full time

    Are you ready to take your IT career to the next level?We are seeking a highly skilled Desktop Support Engineer II or III to join our IT team at The Wonderful Company.This is an exciting opportunity to work with cutting-edge technology, collaborate with a global team, and drive innovation forward.About the RoleYou will provide expert technical support for...