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Desktop Support Specialist

1 week ago

Auckland, Auckland, New Zealand Eil Global Full time

**Company Overview**

EIL Global IT Solutions and Services Pvt Ltd is a leading provider of cutting-edge IT services across Asia Pacific and EMEA regions. With a strong presence in desktop, server, network, and data center technologies, we facilitate digital transformations through comprehensive professional and managed services.

**Job Overview**

We are seeking a Mid-Level Desktop Support Engineer to join our dynamic team at EIL Global IT Solutions and Services Pvt Ltd. This part-time, contract, or freelance position is available in multiple locations across New Zealand. As a Desktop Support Engineer, you will leverage your expertise to ensure seamless IT support and maintenance, contributing to the efficient functioning of our clients' IT environments.

**Key Responsibilities**

  • Provide efficient and effective on-site and remote technical support for desktop systems, software, and hardware.
  • Diagnose and resolve technical issues related to Windows operating systems and related software applications.
  • Manage and maintain Active Directory accounts, configuring user permissions and enforcing security protocols.
  • Assist users with Microsoft Office Suite queries and provide solutions for technical challenges faced.
  • Utilize remote desktop tools to deliver fast resolution times to end-user reported issues and requests.

**Required Skills and Qualifications**

  • Proficient in Windows OS troubleshooting, capable of resolving user and software related issues with minimal supervision.
  • Experience with Active Directory management, including user account creation, permissions management, and group policy administration.
  • Strong skills in Microsoft Office Suite support, able to address a wide range of user queries and technical issues effectively.
  • Proficiency in using remote desktop tools to provide efficient support to end-users, ensuring prompt problem resolution.