Desktop Hardware Technician
3 days ago
Milestone Information Technology offers an exciting opportunity for an experienced Desktop Support Engineer to join its team.
You will be working with a small team of IT specialists, providing high-level/level 2 support to users both on and off-site.
Main Responsibilities:
- Hardware and software support for Active Directory, operating system builds, and troubleshooting.
- Face-to-face and on-field support.
- Ticket management using the service ticketing system.
- Equipment installation, relocation, and configuration.
- Client network maintenance.
- Proactive and reactive troubleshooting.
- Report generation as required.
- Remote device monitoring.
Essential Skills:
- 1-2 years experience in level 1/2 support.
- Microsoft Office Suite expertise.
- Knowledge of desktop and server operating systems.
- Excellent communication and interpersonal skills.
- Teamwork and independence.
- Written and verbal communication skills.
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