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Desktop Infrastructure Specialist

1 week ago

Auckland, Auckland, New Zealand Eil Global Full time

Company OverviewEIL Global IT Solutions and Services Pvt Ltd is a leading provider of cutting-edge IT services across Asia Pacific and EMEA regions. With a strong presence in desktop, server, network, and data center technologies, we are dedicated to facilitating digital transformations through comprehensive professional and managed services.
We are headquartered in Adelaide, Australia, and offer innovative solutions including AIOPS, AI-based workforce automation, and blockchain solutions, serving a diverse clientele across our global offices.

Job OverviewWe are seeking a Mid-Level Desktop Support Engineer to join our dynamic team at EIL Global IT Solutions and Services Pvt Ltd. This part-time, contract, or freelance position is available in multiple locations across New Zealand, including Auckland, Nelson, Wellington City, Christchurch, Whangarei, Dunedin, and Napier. As a Desktop Support Engineer, you will leverage your expertise to ensure seamless IT support and maintenance, contributing to the efficient functioning of our clients' IT environments.

Key Responsibilities

  • Provide efficient and effective on-site and remote technical support for desktop systems, software, and hardware.
  • Diagnose and resolve technical issues related to Windows operating systems and related software applications.
  • Manage and maintain Active Directory accounts, configuring user permissions and enforcing security protocols.
  • Assist users with Microsoft Office Suite queries and provide solutions for technical challenges faced.
  • Utilize remote desktop tools to deliver fast resolution times to end-user reported issues and requests.
  • Conduct regular hardware diagnostics, perform necessary repairs, and coordinate with vendors for warranty services.
  • Lead imaging and reimaging processes for workstations, ensuring streamlined installation and maintenance of systems.
  • Collaborate with network and server teams to ensure cohesive delivery of IT infrastructure support to clients.