Finance Specialist
5 days ago
Join Our Team
Xero is a world-leading provider of cloud-based accounting software, serving millions of subscribers globally. We're looking for an experienced Customer Experience Specialist to join our team, providing exceptional support to customers through phone, email, and chat.
Your Key Responsibilities
- Deliver exceptional customer experiences through proactive engagement, issue resolution, and feedback management
- Stay up-to-date with Xero product updates and training to provide accurate information to customers
- Collaborate with internal stakeholders to ensure seamless customer experiences
- Capture and analyze customer feedback to inform product improvements and process enhancements
You'll Be Successful If...
You have:
- 3+ years of experience in a customer-facing role, preferably in finance or accounting
- Proven track record of delivering exceptional customer experiences
- Strong communication, problem-solving, and analytical skills
- Familiarity with Xero products and services, or willingness to learn
Our Benefits Package
Xero offers a comprehensive benefits package, including:
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Flexible working arrangements
- Access to the latest technology and tools
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