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Help Desk Support Specialist

1 week ago

Wellington, Wellington, New Zealand Telesmart Ltd Full time

**Job Overview:**

We are seeking a skilled and proactive Help Desk Engineer to join our friendly team at Telesmart Ltd. As a Help Desk Engineer, you will be responsible for providing professional support services to our clients utilizing our documented processes.

The ideal candidate will have excellent customer service skills, with experience in troubleshooting technical issues related to hardware, software, and network connectivity. You will also have the ability to work in a fast-paced environment, prioritize tasks, and maintain accurate records of technical issues and resolutions.

**Key Responsibilities:

  • Provide technical support to clients and employees via phone, ticketing system, or in-person.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Install, configure, and maintain computer systems and software.
  • Document and track technical issues and resolutions in a helpdesk ticketing system.
  • Collaborate with other IT team members to resolve complex technical issues.
  • Provide training and support to end-users on various software applications and systems.

**Required Skills and Qualifications:

  • Proven experience in excellent Customer Service, with either face-to-face, telephone or electronic interaction with clients.
  • Able to provide clear solutions to clients and possess strong problem-solving skills.
  • Hold exceptional communication and interpersonal skills.
  • Be capable of working in a team environment and mentoring peers.
  • Possess a high level of attention to detail and able to work to tight deadlines.

**Benefits and Perks:

  • Competitive annual salary range.
  • Ongoing career development opportunities within the company.
  • Diverse customer base to improve relationship management skills.
  • Casual Fridays and employer KiwiSaver contributions.
  • Marram Community Trust subsidised membership and Southern Cross Health Insurance subsidy.