Customer Success Representative Anz

5 days ago

Auckland, Auckland, New Zealand Tradify Limited Full time

At Tradify Limited, a leading software company, we're searching for a passionate and driven individual to join us as a Customer Success Representative.
In this role, you'll be instrumental in ensuring the success and satisfaction of our valued customers in the ANZ region.
We seek an exceptional Customer Success Representative who is dedicated to helping our customers reach their full potential.
Your enthusiasm for empowering others to harness world-class technology will shine through as you connect and build meaningful relationships with a diverse range of people.
You'll guide Tradies on their journey to unlock the full benefits of Tradify.
In addition to delivering outstanding customer interactions, your role will be vital in sharing customer feedback with our internal teams.
By doing so, you will actively influence the ongoing growth and enhancement of Tradify's products and services, making a difference every day
Specific Duties & Responsibilities Communicate with customers via phone, email and text once they've upgraded to a paid account to offer assistance, make sure they're fully set up and help them learn the system Deliver online webinars and demos to customers to help them grasp the technology or to introduce new/additional features Keep customer records up to date with communication that has occurred   Help to develop our onboarding process, technology and techniques to improve the quality of conversations with customers and improve early-stage usage and churn metrics Liaise with internal teams to deliver product recommendations and feedback Stay up to date with the latest Customer Success techniques and tools to drive improvements in our processes Requirements You're going to love this job if you: Have some experience in a Customer Success, Support or Sales role, or can demonstrate talent and desire to help customers succeed Are highly empathetic, high energy and can relate to people from all walks of life Love to find ways to make technology understandable and relatable.
Many of the people you'll be talking to are great at what they do but not yet with the tools you're helping them understand and use Are highly organised with great attention to detail, as you'll need to follow established processes and juggle lots of different tasks Driven to make sure you contact all customers to need help onboarding, or potentially have an issue Have "the gift of the gab" – you need excellent written and verbal communication skills, as you'll be chatting with customers all day via phone, email, and SMS Thrive in a great team environment where everyone is friendly, innovative, and driven Believe that tradespeople do important work and that supporting them to do their work better is an awesome contribution.
Have the flexibility to work late shifts 2 nights per week to service our ANZ customers Benefits For the right candidate, we offer a great benefits package, Hybrid Working 3 office/2 home A Dog-Friendly office Legendary Monthly Team Lunches A values-based culture Interested?
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