Customer Success Advocate Australia

7 days ago


Auckland, Auckland, New Zealand Tradify Limited Full time

About the Role:

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We're seeking a highly skilled and empathetic Customer Success Representative to join our team in the ANZ region. As a key member of our customer success team, you will be instrumental in ensuring the satisfaction and growth of our valued customers.

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Key Responsibilities:

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  • Communicate with customers via phone, email, and text to offer assistance, ensure they're fully set up, and help them learn our technology.">
  • Deliver online webinars and demos to customers to help them grasp our technology or introduce new features.">
  • Keep customer records up to date with communication that has occurred.">
  • Help develop our onboarding process, technology, and techniques to improve conversations with customers and reduce early-stage churn metrics.">
  • Liaise with internal teams to deliver product recommendations and feedback.">
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Requirements:

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  • You'll have some experience in a Customer Success, Support, or Sales role, or can demonstrate talent and desire to help customers succeed.">
  • You'll be highly empathetic, high energy, and able to relate to people from all walks of life.">
  • You'll love finding ways to make technology understandable and relatable.">
  • You'll be highly organized with great attention to detail.">
  • You'll be driven to ensure you contact all customers who need help onboarding or potentially have an issue.">
  • You'll have excellent written and verbal communication skills.">
  • You'll thrive in a team environment where everyone is friendly, innovative, and driven.">
  • You'll believe that tradespeople do important work and that supporting them to do their work better is an awesome contribution.">
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Benefits:

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  • A great benefits package.">
  • Hybrid working: 3 days in office and 2 days at home.">
  • A dog-friendly office.">
  • Legendary monthly team lunches.">
  • A values-based culture.">


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