Customer Expert

6 days ago


Auckland, Auckland, New Zealand Asb Bank Full time

About Us

At ASB, we prioritise our customers above all else. Our Advice Centres are undergoing a transformative period to ensure we continue delivering innovative, personalised, and convenient solutions.

We have an exciting opportunity for a Customer Expert to join our friendly team within our Westcity Henderson Advice Centre. As a Customer Expert, you will be dealing with a diverse range of banking queries and requests from customers.

ASB offers cutting-edge online offerings, and you will play a key role in supporting and educating our customers on the various banking solutions and options available to them.

This is a full-time position working 40 hours a week, with a flexible roster including weekends. You will be busy serving customers each day via multiple channels while maintaining branch operations.

We are seeking individuals who can build relationships, learn quickly, and respond promptly. Passionate about providing exceptional customer experiences, you will educate customers on our digital and self-service channels.

Your ability to tailor personalised solutions for customers by learning our offerings and asking the right questions will be highly rewarding.

What's in it for You

This is an exciting opportunity to be at the forefront of our Advice Centre network and progress your career in multiple directions across different teams and locations.

Join a dynamic and inclusive environment where we work together to accelerate progress for all New Zealanders.

You will also have access to:

  • A competitive market salary
  • A broad range of exclusive Staff Banking Benefits
  • Health, Life, and Income Protection Insurance
  • Joining a diverse and dynamic team


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