Customer Experience Expert

4 days ago


Auckland, Auckland, New Zealand IKEA Full time

At IKEA, we're looking for a dedicated Customer Experience Expert to join our team. As a Resolutions Specialist II, you'll play a crucial role in delivering exceptional customer experiences by providing world-class support and resolving complex issues.

The ideal candidate will have excellent communication skills, be passionate about understanding the customer journey, and thrive in a fast-paced environment. You'll work closely with colleagues and stakeholders to drive business goals and create a positive shopping experience for our customers.

A successful Resolutions Specialist II will:

  1. Share knowledge and support co-workers to handle enquiries and deliver a world-class experience.
  2. Handle complex cases and suggest improvements to enhance the co-worker and customer experience.
  3. Utilise customer and co-worker data to develop training programs and continuously improve outcomes.
  4. Collaborate with stakeholders outside the team to stay up-to-date with specialist knowledge.

We offer a hybrid working environment, a competitive salary, and opportunities for growth and development. If you're driven to deliver exceptional customer experiences and thrive in a dynamic retail environment, apply now.



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