Integration Expert

4 days ago


Auckland, Auckland, New Zealand Constructor Full time

About You

We're looking for a talented individual to join our team as an Integration Expert. As a technical problem solver with a passion for navigating intricate integration challenges, you'll play a key role in helping our customers improve the search experiences of their websites and mobile apps.

About the Position

As an Integration Expert, you'll have a unique opportunity to be the focal point of integrations for APAC, collaborating with customers to understand their technical integration needs and goals. Your specific responsibilities will include:

  • Providing expert education and assistance on integrating with our APIs and utilizing our open source libraries.
  • Assisting customers in troubleshooting integration issues and resolving technical challenges alongside Customer Success.
  • Acting as a liaison between customers and other technical resources to ensure a smooth integration process.
  • Responding promptly to customer inquiries and providing clear and concise explanations - assisting in monitoring customer integration health.

About Us

We're Constructor.io, a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter.

Requirements

  • Proven experience in customer support or technical support roles.
  • Strong knowledge of web services, APIs, and integration best practices.
  • Excellent communication and interpersonal skills.
  • Ability to explain technical concepts to non-technical audiences.
  • Detail-oriented with a commitment to delivering exceptional customer support.

Benefits

  • Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
  • A competitive compensation package including stock options.
  • Fully remote team - choose where you live.
  • Work from home stipend We want you to have the resources you need to set up your home office.


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