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Service Desk Professional

1 week ago


Auckland, Auckland, New Zealand ASSA ABLOY Sicherheitstechnik GmbH Full time
Service Desk Professional

About Us

ASSA ABLOY Sicherheitstechnik GmbH is a leading provider of access solutions, serving customers globally through our extensive network of offices in over 70 countries. Our innovative products and services aim to make spaces safer, more secure, and easier to access.

About The Job

We are seeking a skilled Service Desk Professional to join our Auckland Pacific Doors office team in Mt Wellington. This individual will provide expert customer support via various channels, including phone, email, and website inquiries. They will also assist the estimating team in order to enable them to focus on project quoting and order detailing.

Main Responsibilities

  1. Act as the primary point of contact for customers, resolving their queries and concerns in a timely and professional manner.
  2. Support the estimating team to ensure seamless communication and efficient workflow.
  3. Nurture relationships with key reseller clients to drive business growth.
  4. Ensure the sales inbox remains up-to-date and organized.
  5. Evaluate complex customer queries and escalate them to technical managers or sales managers for resolution.

About You

  • Exceptional communication and interpersonal skills.
  • A customer-centric approach and commitment to delivering top-notch service.
  • Prior experience in a similar role is beneficial but not necessary.
  • Ability to multitask and prioritize tasks efficiently.
  • Understanding of architectural drawings would be an asset.

What We Offer

In return for your expertise and dedication, we offer a competitive salary, comprehensive training program, and opportunities for career advancement within our organization.