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Relationship Building Manager

1 week ago

Auckland, Auckland, New Zealand Dhl Express Full time

Company Overview

DHL Express is a global logistics company that provides fast and reliable delivery services to businesses and individuals around the world.

Job Summary

We are seeking an experienced Key Accounts Supervisor to join our team in Auckland. As a key member of our customer service team, you will be responsible for leading and managing a team of customer service advisors to deliver best-in-class service to our top customers.

Main Responsibilities

  • Lead and manage a team of customer service advisors to deliver exceptional service to our top customers
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Coaching and mentoring team members to achieve their full potential
  • Resolving complex customer issues and escalating where necessary

Requirements

  • Leadership experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to motivate and coach others
  • Problem-solving skills and analytical thinking