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Relationship Building Specialist

1 week ago

Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full time
Job Description: Order Fulfillment Coordinator

JACOBS DOUWE EGBERTS is seeking a highly organized Order Fulfillment Coordinator to join our Customer Services team. This role plays a critical part in ensuring seamless order fulfillment and exceptional customer service.

This position involves:

  1. Accurate entry of customer orders into our ERP system.
  2. Efficient order fulfillment and resolution of delivery issues.
  3. Execution of up-sell strategies to drive sales growth.
Key Responsibilities

You will be responsible for:

  1. Developing strong relationships with customers and potential customers.
  2. Investigating and resolving customer complaints in a timely manner.