Shelter Administration Manager
6 days ago
Auckland Council serves over 1.7 million people and works together to make Tamaki Makaurau an Auckland we can all be proud of. Our Animal Management team plays a key role in minimizing harm and nuisance from dogs and other animals across Auckland's diverse communities.
Your Role
As an Animal Shelter Officer, you will be part of a supportive, high-achieving team at Manukau Animal Shelter. You will primarily engage in administrative tasks, but may also have opportunities to work in the kennels when required. Your primary responsibility will be handling administrative tasks, such as processing paperwork, managing customer service inquiries, and facilitating adoptions.
Key Responsibilities
* Manage office-based tasks, ensuring the shelter runs smoothly and efficiently
* Reunite lost dogs with their owners, following shelter procedures and using various methods to track down dog owners
* Foster strong relationships with internal team members, external partners, and the public, ensuring smooth communication and collaboration within the shelter and beyond
* Ensure compliance with regulations, managing necessary paperwork, and maintaining a clean, safe, and hygienic environment for both animals and staff
* Assist in the kennels, general animal care, including feeding, exercise, and providing enrichment activities, along with maintaining a clean, safe, and hygienic environment for both animals and staff
Requirements
To succeed in this role, you will need:
* Strong administrative and customer service skills, with experience handling inquiries and providing support via phone, email, and in person
* A compassionate, resilient attitude toward both animals and customers
* The ability to problem-solve quickly and think on your feet
* A proactive mindset, willing to take initiative and contribute ideas to improve processes and enhance team success
* Strong communication skills, with the ability to interact clearly and empathetically with people from all walks of life
* Flexibility and adaptability, able to respond to changing needs and priorities in a dynamic environment
What We Offer
Auckland Council offers a range of employee benefits, including flexible working options, training opportunities, and access to essential services like dog registration. We are committed to providing a working environment that embraces and values diversity and inclusion.
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