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Animal Care Professional

1 week ago

Auckland, Auckland, New Zealand Auckland Council Full time
Job Overview
Auckland Council is seeking a dedicated Animal Shelter Officer to join our team at Manukau Animal Shelter. This office-focused role involves managing administrative tasks, facilitating adoptions, and reuniting lost dogs with their owners.

The successful candidate will have excellent customer service skills, strong multitasking abilities, and a compassionate attitude toward animals and customers. They will also be able to problem-solve quickly, think on their feet, and contribute to the well-being of both animals and the community.

Schedule and Compensation
This is a permanent, full-time position (40 hours per week) with a competitive salary of $65,961 per annum. The work schedule includes rotating roster shifts, including one weekend day or every second weekend, and possible public holiday shifts.

Responsibilities
The Animal Shelter Officer will be responsible for:
* Managing office-based tasks, such as processing paperwork, handling customer inquiries, and facilitating adoptions
* Reuniting lost dogs with their owners by following shelter procedures and using various methods to track down dog owners
* Fostering strong relationships with internal team members, external partners, and the public
* Ensuring compliance with regulations, managing necessary paperwork, and maintaining a clean, safe, and hygienic environment for both animals and staff

Requirements
To succeed in this role, you will need:
* Strong administrative and customer service skills, with experience handling inquiries and providing support via phone, email, and in person
* A compassionate, resilient attitude toward both animals and customers
* The ability to problem-solve quickly and think on your feet
* A proactive mindset, willing to take initiative and contribute ideas to improve processes and enhance team success
* Strong communication skills, with the ability to interact clearly and empathetically with people from all walks of life
* Flexibility and adaptability, able to respond to changing needs and priorities in a dynamic environment

Benefits
Auckland Council offers a range of employee benefits, including flexible working options, training opportunities, and access to essential services like dog registration. We are committed to providing a working environment that embraces and values diversity and inclusion.