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Voice of the Customer Expert

1 week ago

Auckland, Auckland, New Zealand Tsa Group - Australia Full time

Company Overview
TSA Group - Australia represents some of the country's largest brands across eight call centres in Australia and internationally. We specialize in acquiring, retaining, and growing consumer customer bases, creating experiences that people love.

Job Description
This role is based in New Zealand and offers a remote work setup. You will be working on a full-time basis from your home office, providing exceptional customer service and delivering customer-centric solutions. The ideal candidate has previous experience in a voice contact centre role, ideally in a complex industry, or airline industry experience.

Key Qualifications
The successful candidate must have strong verbal communication skills, ability to understand and interpret verbal communication, and maintain professionalism when dealing with internal and external consumers. They should also be able to work at pace and deliver to targets and SLA.

What We Offer
We provide a comprehensive training program, ongoing coaching and development, and a recognition program that celebrates our people's achievements. As part of TSA Group, you will have opportunities to grow within the company and develop into leadership roles.