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B2B Customer Support Specialist

2 weeks ago

Auckland, Auckland, New Zealand Mitre 10 (New Zealand) Limited Full time

About Us
Mitre 10 MEGA New Lynn is a leading retailer in New Zealand, providing exceptional service to its customers through its dedicated Trade department. We're committed to helping our customers succeed in their projects.

">Job Description:">
  • ">
  • This role involves providing expert advice and support to our trade customers, ensuring they receive timely and accurate assistance.">
  • You will work closely with our Account Managers and Trade Counter team to deliver an outstanding customer experience.">
">Responsibilities:
Your Key Responsibilities Will Include:
  • ">
  • Providing exceptional customer service and support over phone and email.">
  • Preparing quotes, processing orders, and following up on deliveries.">
  • Collaborating with internal teams to ensure seamless support and communication.">
  • Building strong relationships with customers and internal stakeholders.">
  • Identifying opportunities to grow customer spend and offering value-add solutions.">
">Requirements:
To Be Successful In This Role, You'll Need:
  • ">
  • Previous experience in B2B sales and service or a related role.">
  • A strong customer service mindset with excellent communication and relationship-building skills.">
  • Knowledge of building materials or hardware products (preferred).">
  • Strong time management and self-motivation skills.">
  • Good administrative skills and confidence using systems.">
  • The ability to think as part of a team and build rapport with customers and internal departments.">
">If you're passionate about delivering exceptional customer service and support, we'd love to hear from you.