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B2B Service Specialist

3 weeks ago

Auckland, Auckland, New Zealand Mitre 10 (New Zealand) Limited Full time

About This Opportunity
We're seeking a highly motivated and experienced B2B Service Specialist to join our Trade team. As a key member of our team, you will be responsible for providing exceptional customer service to our trade customers, responding to their enquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service to trade customers, responding to their enquiries and resolving any issues in a timely and professional manner
  • Support a portfolio of B2B trade accounts with accurate advice and timely service
  • Prepare quotes, process orders, and provide updates on product availability, delivery timelines, and pricing
  • Follow up on customer requests and ensure resolution of any issues
  • Identify opportunities to grow spend and offer value-add solutions

Requirements
To be successful in this role, you will need previous experience in B2B sales and service, sales support, or a related role—ideally in a trade or construction-related environment. Strong customer service skills, excellent communication and relationship-building skills, knowledge of building materials or hardware products (preferred), and strong time management, self-motivation, and administrative skills are essential.