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Customer Performance Improvement Specialist

2 weeks ago

Auckland, Auckland, New Zealand Rockgas Limited Full time

Company Overview

Rockgas Limited is a leading provider of energy solutions in New Zealand. We deliver vital energy to customers across the country, helping them thrive today and in the future.

We're committed to sustainability, laying the foundations for decarbonisation and developing green alternatives like renewable biomethane and hydrogen pipeline projects.

Salary and Benefits

This role offers a competitive salary package, including a bonus opportunity, additional leave entitlements, flexible working arrangements, and free insurances and health checks.

Job Description

As a Senior Performance & Process Analyst in our Customer team, you'll play a pivotal role in ensuring a great customer experience by analysing and improving customer-related processes and data.

You'll work with cross-functional teams to drive customer satisfaction, loyalty, and business performance, using your analytical skills to identify pain points and recommend improvements.

Required Skills and Qualifications

  • A relevant tertiary qualification in a business, commerce or operations related discipline
  • Proven experience improving customer satisfaction, experience and performance through customer-driven strategies and building tools from scratch
  • Exceptional relationship management, change management and influencing skills

Benefits

You'll be valued for who you are, rewarded for what you do, and supported to thrive in a safe, healthy environment.