Performance Improvement Specialist

2 days ago


Auckland, Auckland, New Zealand Rockgas Full time
About Us

Clarus Group's Rockgas operation safely delivers the vital energy New Zealand needs to thrive today and in the future. Our team is guided by principles of inclusiveness, kaitiakitanga, and excellence, caring about the communities where we live and work.

Job Overview

This is a unique opportunity to take your career to the next level as a Senior Performance & Process Analyst in our new Customer team. You'll analyse and improve customer-related processes and data to drive customer satisfaction, loyalty, and business performance.

Key Skills and Qualifications

To succeed in this role, you'll need:

  • A relevant tertiary qualification in business, commerce, or an operations-related discipline
  • Proven experience improving customer satisfaction, experience, and performance through customer-driven strategies and building tools from scratch
  • Excellent process and analytical thinking skills, with an orientation for continuous improvement and innovation
  • A proven passion for customers being at the heart of what you do
What's in It for You

You'll be valued for who you are, rewarded for what you do, and supported to thrive. We offer a range of benefits, including:

  • A competitive salary and bonus/STI opportunity
  • Additional leave entitlements and flexible working arrangements
  • Free insurances and health checks
  • Ongoing professional development and support for career growth


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