Performance Improvement Lead

5 days ago


Auckland, Auckland, New Zealand Nz Post Full time

About the Job
We're seeking a highly motivated and analytical individual to fill the Performance Improvement Lead role. As a key member of our operations team, you'll be responsible for driving strategic insights and data-driven decision-making within our Customer Service teams.

Key Responsibilities:
  • Drive strategic insights and data-driven decision-making within our Customer Service teams.
  • Lead, mentor, and develop a team of reporting analysts and workforce planning specialists to ensure high engagement and professional growth.
  • Develop and implement workforce planning strategies to ensure service demands are met.
  • Analyse data to identify trends and opportunities for improvement.

About Us
We're a dynamic organization committed to delivering the best for New Zealanders and contributing to the growth and prosperity of Aotearoa. Our employees enjoy a range of benefits, including access to discounted health insurance plans, special rates on holiday home accommodation, and retail shopping discounts with our partners.



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