Performance Improvement Lead
5 days ago
About the Job
We're seeking a highly motivated and analytical individual to fill the Performance Improvement Lead role. As a key member of our operations team, you'll be responsible for driving strategic insights and data-driven decision-making within our Customer Service teams.
- Drive strategic insights and data-driven decision-making within our Customer Service teams.
- Lead, mentor, and develop a team of reporting analysts and workforce planning specialists to ensure high engagement and professional growth.
- Develop and implement workforce planning strategies to ensure service demands are met.
- Analyse data to identify trends and opportunities for improvement.
About Us
We're a dynamic organization committed to delivering the best for New Zealanders and contributing to the growth and prosperity of Aotearoa. Our employees enjoy a range of benefits, including access to discounted health insurance plans, special rates on holiday home accommodation, and retail shopping discounts with our partners.
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