Business Improvement Manager

4 days ago


Auckland, Auckland, New Zealand Rockgas Limited Full time

Customer Focus

We're committed to putting our customers at the heart of everything we do. As a Senior Performance Analyst - Customer Success, you'll have the opportunity to make a real impact on our customers' lives.

Job Description

In this role, you'll be responsible for:

  • Deep diving into customer metrics and data to identify areas for improvement
  • Developing and implementing customer driven strategies to improve satisfaction, experience and performance
  • Working closely with cross-functional teams to implement improvements to customer interactions and internal operational workflows

Requirements

  • A relevant tertiary qualification in a business, commerce or an operations related discipline
  • Proven experience improving customer satisfaction, experience and performance through customer driven strategies
  • Excellent process and analytical thinking skills with an orientation for continuous improvement and innovation

Benefits

We offer a competitive salary, additional leave entitlements, flexible working arrangements, free insurances and health checks. We'll also fuel your professional development and support your career growth.



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