Senior Performance Analyst
3 days ago
About Our Team
We're a dynamic team at Rockgas, dedicated to delivering outstanding customer experiences. We're passionate about building strong relationships with our customers and driving business performance through data-driven insights.
Job Responsibilities
As a Senior Performance Analyst - Customer Success, you'll be responsible for:
- Analyzing customer metrics and data to identify areas for improvement
- Developing and implementing customer driven strategies to improve satisfaction, experience and performance
- Working closely with cross-functional teams to implement improvements to customer interactions and internal operational workflows
Requirements
- A relevant tertiary qualification in a business, commerce or an operations related discipline
- Proven experience improving customer satisfaction, experience and performance through customer driven strategies
- Excellent process and analytical thinking skills with an orientation for continuous improvement and innovation
Benefits
We offer a range of benefits, including a competitive salary, additional leave entitlements, flexible working arrangements, free insurances and health checks.
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