Senior Performance Analyst

3 days ago


Auckland, Auckland, New Zealand Rockgas Limited Full time

About Our Team

We're a dynamic team at Rockgas, dedicated to delivering outstanding customer experiences. We're passionate about building strong relationships with our customers and driving business performance through data-driven insights.

Job Responsibilities

As a Senior Performance Analyst - Customer Success, you'll be responsible for:

  • Analyzing customer metrics and data to identify areas for improvement
  • Developing and implementing customer driven strategies to improve satisfaction, experience and performance
  • Working closely with cross-functional teams to implement improvements to customer interactions and internal operational workflows

Requirements

  • A relevant tertiary qualification in a business, commerce or an operations related discipline
  • Proven experience improving customer satisfaction, experience and performance through customer driven strategies
  • Excellent process and analytical thinking skills with an orientation for continuous improvement and innovation

Benefits

We offer a range of benefits, including a competitive salary, additional leave entitlements, flexible working arrangements, free insurances and health checks.



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