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Customer Service Team Lead

1 week ago

Auckland, Auckland, New Zealand Southern Cross Group Full time

**About Us:** Southern Cross Healthcare is driven by a clear purpose to advance the provision of quality healthcare in Aotearoa New Zealand. Our people are at the core of everything we do and the care we provide. We combine the skills of more than 4,000 people, including 2,000 nurses and anaesthetic technicians working with more than 1,200 specialists, surgeons, anaesthetists, and allied health professionals.

**The Role:**

This is an exciting opportunity to join our team as a Front Desk Concierge. As the first point of contact for visitors and employees, you will be responsible for leading the front desk team and office functions. You will require a positive can-do attitude and excellent communication skills.

**Responsibilities:**

  • Lead the front desk team across office tasks, event functions, and processes included in the Front Desk Manual
  • Greet and assist visitors and employees with a professional and friendly demeanor
  • Co-ordinate and setup meeting rooms to ensure they are ready before and after meetings
  • Manage the meeting room booking system, including AV equipment requirements
  • Oversee security processes, access cards, Staff IDs, and lockers and ensuring all registers are up to date
  • Address and resolve any building-related issues that may arise
  • Supervise the ordering and maintenance of office consumables, ensuring levels are maintained and are managed
  • Ensure the opening tasks of the office and pack down at the end of the day across both floors are managed
  • Coordinate company vehicles and visitor parking bookings
  • Organize courier services and maintain the office mail service

**Requirements:**

  • A minimum of 5+ years of experience in a similar role
  • Proactive problem-solving, multitasking, and time management essential
  • Ability to maintain confidentiality, and work with minimum supervision as part of partnership
  • Technical proficiency in Microsoft applications
  • Professional and friendly demeanor with a positive and welcoming attitude
  • Adaptability and flexibility to work in a fast-paced environment
  • Full New Zealand Drivers licence

**What We Offer:**

  • Competitive remuneration package
  • Funded health insurance
  • Discounts on products and services from a range of our partners
  • Opportunity to be part of our Employee Rainbow Network