Customer Service and Operations Lead

3 days ago


Auckland, Auckland, New Zealand Auckland Council Full time

Your Key Responsibilities:

  • Lead and motivate a team of Museum Assistants to deliver exceptional customer service.
  • Manage day-to-day operations, including supervising staff, coordinating events, and maintaining high standards of cleanliness and safety.
  • Develop and implement strategies to enhance the visitor experience, improve customer satisfaction, and increase engagement with museum exhibits.

About You: To be successful in this role, you will have 3+ years' experience in a front-of-house role within the hospitality or visitor attraction sectors, ideally with management experience. You will also have strong customer service and leadership skills, including staff development and performance management. Your ability to bring your local knowledge of Tamaki Makaurau to our visitors will be a distinct advantage for success in this role.



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