Customer Success Team Lead
3 days ago
Our mission at Xero is to empower small businesses to succeed. To achieve this, we are building a world-class Customer Success Team. As a key member of this team, you will play a critical role in driving customer retention, satisfaction, and growth.
The Customer Success (CS) People Lead sits within the Customer Experience (CX) function and leads a group of Specialists, providing them with guidance, mentoring, and strategic direction. This role involves collaborating cross-functionally with Sales, Product, and CX teams to enhance the overall customer experience. Your focus will be on increasing CX's contribution to the company's overall revenue by managing day-to-day outputs within our Partner Assist and Assisted Onboarding programs. You will also level-up team capabilities via coaching and development opportunities, ensuring the team is equipped to support Xero's overall GTM strategy by delivering on a wide-variety of campaigns and initiatives.
-
Customer Success Lead
5 days ago
Auckland, Auckland, New Zealand Xero Full timeUnlocking Customer PotentialXero is a cloud-based accounting software company that empowers small businesses to succeed. Our customer success team plays a vital role in helping our customers achieve their goals, while driving advocacy for Xero through delivering exceptional experiences.Your Key ResponsibilitiesLead a group of specialists, providing guidance,...
-
Head of Customer Success Team
13 hours ago
Auckland, Auckland, New Zealand Xero Full timeAbout UsXero is a global leader in cloud-based accounting software, helping millions of small businesses around the world manage their finances. We're passionate about making a difference in the lives of small business owners, and we're looking for talented individuals to join our team.Job SummaryWe're seeking an experienced Customer Success People Lead to...
-
Customer Success People Lead
3 days ago
Auckland, Auckland, New Zealand Xero Full timeOur Purpose At Xero, we're here to help you supercharge your business.We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps.When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...
-
Customer Success People Lead
22 hours ago
Auckland, Auckland, New Zealand Xero Full timeOur PurposeAt Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...
-
Customer Success Lead
11 hours ago
Auckland, Auckland, New Zealand Tradify Limited Full timeJob DescriptionThe Key Account Specialist will be responsible for managing and developing strategic relationships with our most valued clients. This role requires exceptional communication skills, business acumen, and the ability to build trust with clients.You will be working closely with cross-functional teams to develop and execute client engagement...
-
Customer Success People Lead Manager
17 hours ago
Auckland, Auckland, New Zealand Xero Full timeCompany OverviewXero is a cloud-based accounting software company that helps small businesses manage their finances. Our mission is to make life better for small business owners by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and apps.Job DescriptionThe Customer Success People Lead plays a...
-
Customer Service Supervisor Lead
3 days ago
Auckland, Auckland, New Zealand Team Recruitment Full timeJob DescriptionIn this role, you will oversee and improve a team, supervising day-to-day operations and delivering excellent service. This is a leadership opportunity that covers end-to-end forwarding and offers a chance to grow within a people-focused company.Your ResponsibilitiesManage all aspects of end-to-end freight operations, including air and sea...
-
Customer Success Portfolio Lead
6 days ago
Auckland, Auckland, New Zealand GenTrack Full timeAbout the RoleWe are seeking an experienced operations or customer services leader to join our global Managed Services organization. As the Service Delivery Manager, you will be responsible for managing and leading teams of analysts who deliver exceptional customer experiences, meeting contractual SLAs.Your ExpertiseYou have substantial experience as an...
-
Customer Success Advocate
5 days ago
Auckland, Auckland, New Zealand Tradify Full timeAbout TradifyTradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join their team as a Customer Success Representative. The role involves ensuring the success and satisfaction of Tradify's customers in the ANZ region.
-
Customer Success Leader
11 hours ago
Auckland, Auckland, New Zealand Tradify Full timeRole OverviewWe are seeking a seasoned professional to lead our Customer Success Team in the ANZ region. This 12-month fixed-term contract presents an exceptional opportunity to make a significant impact on customer retention, activation rates, and overall business growth.The ideal candidate will possess strong leadership skills, a deep understanding of the...
-
Customer Success Manager
6 days ago
Auckland, Auckland, New Zealand Tradify Limited Full timeJoin our dynamic team as a Customer Success Manager (ANZ) for a fixed term of 12 monthsWe're on a mission to transform how tradespeople run their businesses and positively impact their lives.Our team is filled with enthusiastic individuals committed to building something unique that will make a significant difference in the lives of our customers.About the...
-
Customer Success Strategist
2 days ago
Auckland, Auckland, New Zealand Artesia General Hospital Full timeAbout ZTR Control SystemsWe are a leading provider of environmental impact solutions for the rail industry, dedicated to helping our clients achieve sustainable success. As a Customer Success Manager at ZTR, you will play a key role in driving product adoption and strategic planning, fostering strong partnerships with stakeholders, and ensuring customer...
-
Customer Success Manager
13 hours ago
Auckland, Auckland, New Zealand Tradify Limited Full timeJoin our dynamic team as a Manager, Customer Success (ANZ) for a fixed term of 12 monthsWe're on a mission to transform how tradespeople run their businesses and positively impact their lives. Our team is filled with enthusiastic individuals committed to building something unique that will make a significant difference in the lives of our customers.About the...
-
Manager, Customer Success
13 hours ago
Auckland, Auckland, New Zealand Tradify Full timeJoin our dynamic team as a Manager, Customer Success (ANZ) for a fixed term of 12 monthsWe're on a mission to transform how tradespeople run their businesses and positively impact their lives. Our team is filled with enthusiastic individuals committed to building something unique that will make a significant difference in the lives of our customers.About the...
-
Customer Success Manager
1 day ago
Auckland, Auckland, New Zealand Tradify Full timeManager, Customer Success (ANZ) Fixed Term 12 MonthsJoin our dynamic team as a Manager, Customer Success (ANZ) for a fixed term of 12 monthsWe're on a mission to transform how tradespeople run their businesses and positively impact their lives. Our team is filled with enthusiastic individuals committed to building something unique that will make a...
-
Customer Success Manager
4 days ago
Auckland, Auckland, New Zealand Lifeworks Full timeTELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is...
-
Customer Success Operations Lead
21 hours ago
Auckland, Auckland, New Zealand Xero Full timeAt Xero, we are committed to empowering our customers to achieve their business goals. As a key member of our Customer Success team, you will play a vital role in managing the execution of day-to-day campaign implementations and optimisations across various channels.Key ResponsibilitiesCampaign Management:Coordinate proactive campaigns from idea generation...
-
Customer Success Associate
2 days ago
Auckland, Auckland, New Zealand Xplor Technologies Full timeXplor Technologies offers a unique opportunity to be part of a dynamic team driving business growth and customer success. Our platform combines SaaS with embedded payments, serving over 106,000 customers across 20 markets. In this role, you'll contribute to optimizing onboarding processes, enhancing data management, and improving overall customer...
-
Drive Sales and Lead Team Success
6 days ago
Auckland, Auckland, New Zealand Just Group Full timeWe're seeking an experienced Assistant Manager to join our team and lead our store to success. As a key member of our management team, you'll be responsible for developing and implementing sales strategies, managing staff performance, and maintaining exceptional customer service standards.About Our CompanyThe Just Group is a dynamic and innovative retailer...
-
Customer Success Architect
2 days ago
Auckland, Auckland, New Zealand Monograph Full time**Our Culture**We thrive on complete transparency, trust, learning, and constant development and improvement. We offer a collaborative and dynamic work environment that fosters creativity and innovation.As our Presales Lead, you will be part of a tight-knit team driven to empower companies to use brand to drive success. You will work closely with our...