Customer Service Team Lead

2 days ago


Auckland, Auckland, New Zealand Pullman Kinshasa Grand Hôtel Full time

We are seeking a skilled Reservations Supervisor to join our vibrant team at Pullman Auckland Hotel and Apartments. Reporting to the Reservations Manager, you will play a crucial role in driving hotel bookings and ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Collaborate with the Front Office Manager, Director of Revenue, and Event Sales Team to achieve sales targets
  • Manage group bookings, FITs, and commission processing
  • Serve as a trainer and mentor for new reservations agents

Qualifications:

  • Proven experience as a reservations agent or supervisor
  • Excellent communication and leadership skills
  • Ability to work under pressure and meet deadlines
  • Familiarity with Opera cloud, Excel, PowerPoint, and Outlook

Why Choose Pullman Kinshasa Grand Hôtel?

  • Competitive benefits package, including uniform and meal allowance
  • Ongoing training and development opportunities
  • Diverse and inclusive work environment


  • Auckland, Auckland, New Zealand Team Recruitment Full time

    Job DescriptionIn this role, you will oversee and improve a team, supervising day-to-day operations and delivering excellent service. This is a leadership opportunity that covers end-to-end forwarding and offers a chance to grow within a people-focused company.Your ResponsibilitiesManage all aspects of end-to-end freight operations, including air and sea...


  • Auckland, Auckland, New Zealand Team Recruitment Full time

    About Our Company: As a medium-sized, people-focused company, we prioritize our team members' growth and development, offering opportunities for career advancement and professional growth.We are looking for a skilled Customer Service and Logistics Supervisor to lead our end-to-end customer service operations, leveraging their expertise in managing day-to-day...


  • Auckland, Auckland, New Zealand Tangram Full time

    About the RoleWe are seeking a highly motivated and experienced leader to join our Sales and Customer Experience team as a Customer Team Leader. As a key member of our team, you will be responsible for leading a customer service team and contributing to the success of our retail environment.Key ResponsibilitiesLead a customer service team comprising of 20-30...


  • Auckland, Auckland, New Zealand Team Recruitment Full time

    Team Recruitment is seeking an experienced Freight Forwarding Team Lead to oversee and improve our end-to-end forwarding operations. This leadership opportunity covers managing day-to-day logistics, supervising a team of customer service agents, and delivering exceptional service.About the Role:We are looking for someone with strong communication skills,...


  • Auckland, Auckland, New Zealand Dhl Express Full time

    About DHL ExpressWe are a leading logistics company dedicated to delivering exceptional service to our customers.Job DescriptionThe Key Accounts Supervisor will be responsible for leading and managing a team of customer service advisors to deliver best-in-class service to DHL Express's top customers.Main ResponsibilitiesImplement and ensure adherence to...


  • Auckland, Auckland, New Zealand SeaLink NZ Full time

    Job Description:The CUSTOMER SERVICE TEAM LEAD role is ideal for someone who's passionate about delivering exceptional customer experiences and has a background in administration or training. You'll be responsible for leading and implementing our training program, ensuring all team members are equipped to provide outstanding service.Your Key Responsibilities...


  • Auckland, Auckland, New Zealand SEA LIFE Full time

    About the RoleThis position offers a unique opportunity to lead our Admission and Guest Experiences teams at SEA LIFE Kelly Tarlton's Auckland.As a Guest Services Supervisor, you will play a key role in overseeing the daily operations of our Guest Experience and Admissions team.You will be responsible for ensuring every guest has an incredible visit, while...


  • Auckland, Auckland, New Zealand Consult Lead Full time

    About Us:We are a leading provider of consultancy services in the construction industry, delivering high-quality solutions to our clients and building long-lasting relationships.The Role: We seek a highly skilled Business Development Manager to drive sales growth and strengthen connections with group housing customers, developers, architects, and...


  • Auckland, Auckland, New Zealand Team Recruitment Full time

    An exciting opportunity for a customer service & operations supervisor or an experienced customer service agent/operator looking to take the next step in their career.Working for a well-established, 100% New Zealand-owned freight forwarder in a leadership opportunity that covers end to end forwarding.You would be tasked with overseeing and improving a...


  • Auckland, Auckland, New Zealand Team Recruitment Full time

    Join Our Team: At Team Recruitment, we are dedicated to providing exceptional customer experiences and fostering a collaborative work environment.We are seeking an experienced Freight Operations Manager to oversee and improve our end-to-end freight operations, ensuring seamless coordination between teams and external partners.Your Key Responsibilities:Manage...


  • Auckland, Auckland, New Zealand Compass Group New Zealand Full time

    Compass Group New ZealandAs a leading provider of food and support services, we pride ourselves on creating exceptional customer experiences. Our team of professionals works tirelessly to ensure our clients receive the highest level of service. If you're passionate about delivering outstanding service and have a knack for leadership, we want to hear from...


  • Auckland, Auckland, New Zealand Morrisons Full time

    About the RoleWe are looking for a skilled Customer Service Lead to join our team. As an Online Team Leader, you will be responsible for creating a team that delivers outstanding, friendly and helpful service to all our customers.Key ResponsibilitiesCreate a supportive and performance-driven culture where achievement and contributions are recognised and...

  • Service Team Lead

    9 hours ago


    Auckland, Auckland, New Zealand Star Group Full time

    Company Overview\The Star Group is a leading hospitality provider, renowned for its exceptional customer service and warm atmosphere. Our mission is to create memorable experiences for our customers, making us the go-to destination for food and drinks.


  • Auckland, Auckland, New Zealand Asb Bank Full time

    About UsAt ASB Bank, we're passionate about delivering world-class software and infrastructure services that help our customers. Our team is dedicated to protecting our customers from financial crime and ensuring a safe banking environment.The RoleWe're seeking an experienced manager to join our Customer Risk Team on a permanent basis. The successful...


  • Auckland, Auckland, New Zealand Consult Lead Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to lead our operations team at SHAPE Energy.As the General Manager - Operations, you will be responsible for developing and implementing strategies to drive growth and improvement.The ideal candidate will have a degree in electrical engineering or a related field, at least 5 years of...


  • Auckland, Auckland, New Zealand Auckland Council Full time

    Our TeamOur team is passionate about delivering high-quality services to our customers, and we strive to create a collaborative and inclusive work environment. We believe that every individual has a unique perspective and contribution to make, and we value diversity and inclusion in all aspects of our work.As a member of our team, you will have access to...


  • Auckland, Auckland, New Zealand Consult Lead Full time

    Company OverviewWe are a Consult Lead organization dedicated to delivering exceptional electrical infrastructure projects. Our mission is to drive growth and meet customer needs by developing innovative strategies.


  • Auckland, Auckland, New Zealand Consult Lead Full time

    Our Company:We are a leading provider of consultancy services in the construction industry, delivering high-quality solutions to our clients and building long-lasting relationships. Our team consists of experienced professionals who share a common goal: to provide exceptional service to our clients and help them achieve their goals.The Role:We seek a highly...


  • Auckland, Auckland, New Zealand Consult Lead Full time

    Enterprise Sales Director Lead - Auckland - Consult Lead As an Enterprise Sales Director Lead, you will be responsible for driving sales growth and expansion across various markets.You will work closely with our team to identify new business opportunities, develop strategies to pursue them, and build strong relationships with clients and stakeholders.About...


  • Auckland, Auckland, New Zealand Auckland Council Full time

    Your Key Responsibilities: Lead and motivate a team of Museum Assistants to deliver exceptional customer service.Manage day-to-day operations, including supervising staff, coordinating events, and maintaining high standards of cleanliness and safety.Develop and implement strategies to enhance the visitor experience, improve customer satisfaction, and...