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Customer Service Team Lead

2 weeks ago


Auckland, Auckland, New Zealand Tangram Full time
About the Role

We are seeking a highly motivated and experienced leader to join our Sales and Customer Experience team as a Customer Team Leader. As a key member of our team, you will be responsible for leading a customer service team and contributing to the success of our retail environment.

Key Responsibilities
  • Lead a customer service team comprising of 20-30 direct reports within a medium to large retail environment.
  • Develop and implement strategies to enhance the customer experience and drive sales growth.
  • Collaborate with cross-functional teams to achieve business objectives.
Requirements
  • Experience in leading a customer service team.
  • Highly developed communication and organisational skills.
  • Possess a passion for home furnishings and understanding the customer journey.
What We Offer
  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.