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Customer Service Team Lead
2 weeks ago
We are seeking a highly motivated and experienced leader to join our Sales and Customer Experience team as a Customer Team Leader. As a key member of our team, you will be responsible for leading a customer service team and contributing to the success of our retail environment.
Key Responsibilities- Lead a customer service team comprising of 20-30 direct reports within a medium to large retail environment.
- Develop and implement strategies to enhance the customer experience and drive sales growth.
- Collaborate with cross-functional teams to achieve business objectives.
- Experience in leading a customer service team.
- Highly developed communication and organisational skills.
- Possess a passion for home furnishings and understanding the customer journey.
- A dynamic and fast-paced work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.