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Customer Support Specialist

1 week ago

Hamilton, Waikato, New Zealand Livestock Improvement Corporation (Lic) Full time

**About Us**

Livestock Improvement Corporation (LIC) is a world leader in pasture-based dairy genetics and herd management. We are passionate about delivering extraordinary customer experiences and committed to building a sustainable cooperative that leads the world in our field.

**The Role**

This part-time role of 32 hours a week involves supporting the day-to-day administration of the LIC Shop, ensuring orders for consumable products like tags and heat detection are successful and aligned with farmer expectations. You will develop a deep understanding of our product offering, Shop functionality, and manual processes needed to support farmer and LIC needs.

**Key Responsibilities**

  • Provide administrative support to customers and sales representatives in the ordering, invoicing, and fulfilment of ear tags and heat detection products.
  • Manage day-to-day business partnerships with suppliers, ensuring appropriate levels of contact, communication, support, and adherence to SLAs.
  • Identify and address customer needs, striving to exceed expectations and deliver superior service to both internal and external clients.
  • Demonstrate positive team behaviours to contribute to a supportive environment and company culture.

**Requirements**

Ideal candidates will have a background in dairy farming operations, which will help them understand the needs and expectations of our farmer shareholders. Experience in customer support roles, such as in a contact centre or eCommerce support team, is highly valued. Strong business communication and problem-solving skills are essential, enabling candidates to effectively address customer needs and collaborate with team members.

**What We Offer**

In addition to a competitive salary, you'll receive extra leave days, flexible working options, discounted health, life, income and disability insurances, access to our employee shares scheme, wellbeing discounts, free onsite parking, an employee assistance programme, plus more. Our Hamilton office is in a park-like setting, with tennis court, pool, and onsite café and social club.