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Cleanliness and Guest Experience Manager

1 week ago

Auckland, Auckland, New Zealand AHS Hospitality Full time
Cleanliness and Guest Experience Manager Position

AHS Hospitality seeks a highly skilled and experienced Cleanliness and Guest Experience Manager to lead our housekeeping team in Auckland.

This key role plays a critical part in ensuring exceptional cleanliness and guest satisfaction across our properties.

Main Responsibilities:
  1. Spearhead initiatives to enhance housekeeping standards and quality across the property.
  2. Develop and lead the housekeeping team to achieve exceptional service delivery and high performance.
  3. Manage and coordinate staffing schedules and rosters to meet operational demands and optimize coverage.
  4. Regularly inspect rooms and public areas to ensure quality and adherence to brand standards.
  5. Closely collaborate with hotel management to meet client expectations and address guest feedback.
  6. Plan and manage budgets, inventory, and costs for housekeeping supplies and equipment.
  7. Design and deliver training programs for staff development, safety protocols, and compliance.
  8. Promote continuous improvement through process efficiencies and best practices.
  9. Maintain a strong focus on customer satisfaction and deliver a welcoming and pristine environment for guests.