Guest Experience Coordinator

3 days ago


Auckland, Auckland, New Zealand The Instillery Group Full time
Job Summary

We are seeking a skilled Front Office Supervisor to join our award-winning team. As a key member of our front office, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our visitors.

About the Role

This is an exciting opportunity to work with a dynamic company like The Instillery Group, where you will have the chance to grow your career and develop your skills in a fast-paced environment.

Key Responsibilities
  • Deliver outstanding guest service and ensure that all guests receive a warm welcome and a memorable experience.
  • Manage the front desk and handle all incoming and outgoing communications, including phone calls, emails, and visitor inquiries.
  • Process transactions efficiently and accurately, using our point-of-sale system.
  • Work collaboratively with other team members to achieve excellent customer satisfaction ratings.
Requirements

To be successful in this role, you will need to have:

  • Excellent communication skills, both written and verbal.
  • Strong attention to detail and the ability to multitask.
  • A positive attitude and a passion for delivering exceptional customer service.
  • Previous experience in a similar role or industry.
Benefits

In addition to a competitive salary, you will also enjoy:

  • Mutual respect and trust within our inclusive team culture.
  • Professional development opportunities to help you grow your career.
  • Perks such as meals and hotel discounts with Accor Pacific.
  • Ongoing support and guidance from our experienced team leaders.


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