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Customer Claims Advocate

1 week ago

Wellington, Wellington, New Zealand Suncorp New Zealand Full time

Suncorp New Zealand is a significant player in the country's financial services landscape, offering a wide range of products and services to individuals and businesses. Our company is committed to delivering excellent customer experiences through our people, technology, and processes. We are currently seeking an experienced Claim Consultant to join our Business Property teams in Auckland, Wellington, or Christchurch.

About the Role:

  • This is a dynamic inbound contact centre role where you will work closely with our key partners and their customers to provide solutions that meet their needs and exceed their expectations.
  • You will be empowered to make decisions and take ownership of customer issues, working collaboratively with internal stakeholders to resolve claims efficiently.
  • Your key responsibilities will include providing market-leading customer solutions for Business Property claims, managing customer relationships, and identifying opportunities to improve systems and processes.

Key Skills and Qualifications:

  • 5 years of experience in claims management and resolution, with a proven track record of high-level customer interaction competency.
  • Strong customer service and conversation capabilities, active listening, critical thinking, and negotiation skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining accuracy and attention to detail.

What We Offer:

  • Competitive salary and discretionary annual bonus.
  • Discounts on Vero Insurance.
  • Free life, salary continuance, and trauma insurance cover.
  • Flexible leave up to four days per year, in addition to annual leave.
  • A positive, inclusive team environment where individuality and diversity are celebrated.
  • Flexible work arrangements promoting a healthy work-life balance.
  • A flexible benefit of $250 annually for gym membership or hobbies.
  • Ongoing learning and development opportunities.