Insurance Claims Coordinator

5 days ago


Wellington, Wellington, New Zealand Resolution Life Full time

About Us

Asteron Life has been supporting New Zealanders for nearly 150 years, with roots tracing back to 1878. Our dedicated claims teams understand what's at stake for each claim.

We've built a reputation for delivering top-notch customer service and admin support. As a Claims Administrator, you'll be responsible for managing data across two teams, communicating with advisers and customers, following up on outstanding claim requirements, and preparing referral documentation.

The Opportunity

  • You'll be working in a flexible environment where you can make a significant contribution to our success through the application of your skills and experience.
  • Computer skills to a competent level – Microsoft Word, Microsoft Excel, Microsoft Outlook.
  • Experience in an administrative, customer service or data entry-based role essential.
  • Life Insurance and product knowledge advantageous.

Critical Skills

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analysing data and problem-solving to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What We Offer

We provide opportunities for training and career advancement, respecting diversity and offering a work-life balance. You will have access to leading online learning tools and on-the-job training, with mentoring from experienced business leaders.



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