Head of Customer Engagement Strategy

5 days ago


Auckland, Auckland, New Zealand Chorus Nz Limited Full time
Our Vision
At Chorus NZ Limited, we aim to become the great network operator, connecting communities and empowering people. We believe in embracing boldness, igniting growth, honouring our past, reimagining our future, and fostering long-term loyalty. Our goal is to deliver exceptional customer experiences, driving overall business stability and success.

Job Summary
We are looking for an experienced leader to join our team as a Head of Customer Retention & Loyalty. In this role, you will develop and execute comprehensive retention strategies to drive customer loyalty and lifetime value. You will work closely with various teams to ensure retention efforts align with company-wide goals. If you have a proven track record in retention and marketing, and a passion for delivering exceptional customer experiences, we want to hear from you.

About the Role
This newly created role reports into the Executive GM of Access. As a dynamic leader, you will oversee the creation and implementation of comprehensive retention strategies, ensuring that every touchpoint with customers delivers value and satisfaction. Your work will play a critical role in building a customer-first culture, fostering long-term loyalty, and ultimately driving overall business stability and success.

What We're Looking For
We are seeking an inclusive, bold leader with extensive industry experience and a deep understanding of customer behaviour, churn drivers, and loyalty mechanisms. You should have strong people leadership experience, including managing high-performing teams and reporting to executive levels. Experience with data-driven decision-making, change management, and financial planning is crucial. The ability to foster cross-functional cooperation and innovation to drive retention outcomes is essential.

  • Auckland, Auckland, New Zealand Digital Island Full time

    Drive Digital TransformationWe're seeking an experienced sales leader to drive our cloud communications business forward. As the Head of Business Development, you'll lead our sales strategy, build high-performing teams, and drive revenue growth through innovative partnerships and customer engagement.About UsDigital Island is a pioneering company in the New...


  • Auckland, Auckland, New Zealand 1300SMILES Ltd Full time

    We are seeking a strategic leader to head our patient engagement initiatives, optimizing CRM systems and driving exceptional experiences at every touchpoint.Key ResponsibilitiesLead the development and optimization of CRM systems to enhance patient engagement and retention.Design and implement strategies that create seamless, personalized, and high-quality...


  • Auckland, Auckland, New Zealand Chorus Nz Limited Full time

    **Customer Retention: The Key to Success**A successful customer retention strategy is crucial for any business looking to drive growth and revenue. At Chorus, we understand the importance of retaining our customers and have created a dedicated role to oversee this critical function.Head of Customer Retention & Loyalty LeaderThis exciting opportunity will see...


  • Auckland, Auckland, New Zealand Stuff Full time

    Are you a strategic and visionary leader with a passion for emerging media platforms and formats? Do you have the expertise to accelerate a world-class multimedia strategy with a strong focus on video? If so, we have an incredible opportunity for you to lead the future of multimedia at Stuff DigitalAbout The Role As the Head of Multimedia Strategy, you will...


  • Auckland, Auckland, New Zealand Fuel50 Full time

    Become a Key Player in Fuel50's Growth StoryFuel50 is revolutionizing the talent management space with its innovative platform. We're seeking an experienced Head of GTM Strategy and Execution to drive our go-to-market efforts, develop strategic initiatives, and collaborate with cross-functional teams to achieve business objectives.In this critical role,...


  • Auckland, Auckland, New Zealand Kimberly-Clark Corporation Full time

    Join Our JourneyKimberly-Clark is a global leader in personal care products, committed to making everyday life better for millions of people around the world. We're looking for talented individuals who share our values and are passionate about delivering exceptional results.About the RoleThe Head of Sales NZ is a senior leadership position responsible for...


  • Auckland, Auckland, New Zealand Fergus Software Limited Full time

    Fergus Software Limited - A Great Place to WorkWe're a dynamic and collaborative team driven by a passion for innovation.We're seeking a Head of Product to join our team and lead our product strategy, driving customer acquisition, retention, and revenue growth.About the RoleThis is a critical leadership position that requires a strong commercial sensibility,...


  • Auckland, Auckland, New Zealand Fergus Software Limited Full time

    Our Mission: To help Tradies around the world gain complete clarity and control over their business.We believe in transforming and improving our customers' lives for the better, giving back time and providing smart insights to grow and succeed.Why Choose Us?High-Performing Team: We're an extremely high-performing team where everyone contributes to our...


  • Auckland, Auckland, New Zealand Southern Cross Full time

    Southern Cross is a visionary health insurer with a passion for empowering individuals to live their healthiest lives. We're driven by a commitment to excellence and a desire to make a lasting impact. As the Chief Marketing Officer, you'll play a critical role in shaping our marketing and customer engagement strategies, leveraging your expertise to drive...


  • Auckland, Auckland, New Zealand Bendon Limited Full time

    Job DescriptionBendon Limited is seeking a passionate and data-driven Customer Relationship and Loyalty Manager to take the lead in customer retention, loyalty engagement, and email marketing. This role will play a pivotal part in enhancing customer experiences and driving revenue growth for our brand.About Us:We have been crafting beautiful lingerie and...

  • Head Of Crm

    1 day ago


    Auckland, Auckland, New Zealand Abano Healthcare Full time

    Job Description We are seeking a Head of CRM & Patient Experience to lead our patient engagement strategy, optimize our CRM systems, and drive exceptional experiences at every touchpoint.What You'll Do: Lead CRM Strategy: Oversee the development and optimization of our CRM systems to enhance patient engagement and retention.Enhance Patient Experience: Design...


  • Auckland, Auckland, New Zealand Abano Healthcare Full time

    Company OverviewAbano Healthcare is a growing, innovative company leading the way in patient engagement and experience in the dental industry.About the RoleWe are looking for a Director of Customer Experience and Strategy to lead our patient engagement efforts, optimize our CRM systems, and drive exceptional experiences at every touchpoint. The ideal...


  • Auckland, Auckland, New Zealand Inspira Head Hunting Consulting Full time

    The Delegat Group, a pioneering wine company, is seeking a Head of Cellar Operations to lead its winemaking team.With operations spanning New Zealand, you will have the opportunity to make a significant impact on the company's success.Key Responsibilities:Lead the winemaking team to achieve exceptional results.Develop and implement strategies to drive...


  • Auckland, Auckland, New Zealand Rentokil Pest Control South Africa Full time

    Rentokil Initial is seeking a dynamic and experienced Head of Customer Experience to lead our customer service function in New Zealand and Fiji. This senior leadership role is responsible for driving the strategic direction, operations, and performance of our customer service team, ensuring exceptional customer experiences across all channels.Key...


  • Auckland, Auckland, New Zealand Scentre Group Full time

    Role OverviewThe Marketing Executive position at Westfield Albany offers a unique opportunity to join a dynamic team that creates extraordinary places and experiences. As a key player in our Centre Marketing team, you will be responsible for delivering high-quality marketing activities that drive customer engagement and loyalty.Main Responsibilities:Activate...


  • Auckland, Auckland, New Zealand Banyan Software Full time

    Banyan Software provides a permanent home for successful enterprise software companies, their employees, and customers.About the OpportunityWe are seeking an experienced marketing professional to join our team as a Head of Marketing. This role will involve developing and executing marketing strategies that increase brand awareness, generate qualified leads,...

  • Head Of Marketing

    5 days ago


    Auckland, Auckland, New Zealand The Creative Store Full time

    Our client is an NZ founded boutique business in the financial services sector with a focus on Kiwisaver and portfolio management. They are looking for a Head of Marketing to join their Takapuna, Auckland based team.The Head of Marketing (HOM) will be responsible for managing and executing the marketing strategies to drive growth, brand awareness, and client...

  • Head Of Crm

    4 days ago


    Auckland, Auckland, New Zealand 1300SMILES Ltd Full time

    Company Description At Abano Healthcare, we're all about creating smiles—literally As the largest Dental Support Organisation in Australia and New Zealand, we're proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300 Smiles Dentist.With over 240 practices and a team of 2,000+ dedicated professionals, we...

  • Head Of Crm

    3 days ago


    Auckland, Auckland, New Zealand Abano Healthcare Pty Ltd Full time

    At Abano Healthcare, we're all about creating smiles—literally As the largest Dental Support Organisation in Australia and New Zealand, we're proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300 Smiles Dentist.With over 240 practices and a team of 2,000+ dedicated professionals, we provide top-tier dental...

  • Head Of Crm

    3 days ago


    Auckland, Auckland, New Zealand Abano Healthcare Group Full time

    At Abano Healthcare, we're all about creating smiles—literally As the largest Dental Support Organisation in Australia and New Zealand, we're proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300 Smiles Dentist.With over 240 practices and a team of 2,000+ dedicated professionals, we provide top-tier dental...