Head of Customer Engagement Strategy
5 days ago
At Chorus NZ Limited, we aim to become the great network operator, connecting communities and empowering people. We believe in embracing boldness, igniting growth, honouring our past, reimagining our future, and fostering long-term loyalty. Our goal is to deliver exceptional customer experiences, driving overall business stability and success.
Job Summary
We are looking for an experienced leader to join our team as a Head of Customer Retention & Loyalty. In this role, you will develop and execute comprehensive retention strategies to drive customer loyalty and lifetime value. You will work closely with various teams to ensure retention efforts align with company-wide goals. If you have a proven track record in retention and marketing, and a passion for delivering exceptional customer experiences, we want to hear from you.
About the Role
This newly created role reports into the Executive GM of Access. As a dynamic leader, you will oversee the creation and implementation of comprehensive retention strategies, ensuring that every touchpoint with customers delivers value and satisfaction. Your work will play a critical role in building a customer-first culture, fostering long-term loyalty, and ultimately driving overall business stability and success.
What We're Looking For
We are seeking an inclusive, bold leader with extensive industry experience and a deep understanding of customer behaviour, churn drivers, and loyalty mechanisms. You should have strong people leadership experience, including managing high-performing teams and reporting to executive levels. Experience with data-driven decision-making, change management, and financial planning is crucial. The ability to foster cross-functional cooperation and innovation to drive retention outcomes is essential.
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Head of Sales and Strategy
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Director of Patient Engagement Strategy
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Head Of Crm
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Auckland, Auckland, New Zealand 1300SMILES Ltd Full timeCompany Description At Abano Healthcare, we're all about creating smiles—literally As the largest Dental Support Organisation in Australia and New Zealand, we're proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300 Smiles Dentist.With over 240 practices and a team of 2,000+ dedicated professionals, we...
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Head Of Crm
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Auckland, Auckland, New Zealand Abano Healthcare Pty Ltd Full timeAt Abano Healthcare, we're all about creating smiles—literally As the largest Dental Support Organisation in Australia and New Zealand, we're proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300 Smiles Dentist.With over 240 practices and a team of 2,000+ dedicated professionals, we provide top-tier dental...
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Head Of Crm
3 days ago
Auckland, Auckland, New Zealand Abano Healthcare Group Full timeAt Abano Healthcare, we're all about creating smiles—literally As the largest Dental Support Organisation in Australia and New Zealand, we're proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300 Smiles Dentist.With over 240 practices and a team of 2,000+ dedicated professionals, we provide top-tier dental...