Head Of Crm

3 days ago


Auckland, Auckland, New Zealand Abano Healthcare Group Full time
At Abano Healthcare, we're all about creating smiles—literally As the largest Dental Support Organisation in Australia and New Zealand, we're proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300 Smiles Dentist.
With over 240 practices and a team of 2,000+ dedicated professionals, we provide top-tier dental care to communities across both countries.
But we're more than just a healthcare provider.
We're innovators in dental services, passionate about embracing the latest technologies and setting new standards in patient care.
Whether it's cutting-edge treatments, state-of-the-art equipment, or digital transformation, we're always pushing the envelope to make sure our patients walk out with a healthy, happy smile.
At Abano, we don't just fix teeth—we create experiences that keep people coming back and build long-lasting relationships.
Because at the end of the day, our goal is simple: making the world a healthier, brighter place—one smile at a time.
Job Description We are seeking a Head of CRM & Patient Experience to lead our patient engagement strategy, optimize our CRM systems, and drive exceptional experiences at every touchpoint.
What You'll Do: Lead CRM Strategy: Oversee the development and optimization of our CRM systems to enhance patient engagement and retention.
Enhance Patient Experience: Design and implement strategies that create seamless, personalized, and high-quality experiences across our brands.
Data-Driven Insights: Utilize analytics and customer insights to improve patient communications and service offerings.
Collaboration & Innovation: Work closely with marketing, operations, and clinical teams to ensure a unified approach to patient care.
Digital Transformation: Drive initiatives that leverage AI, automation, and omnichannel engagement to revolutionize how we connect with patients.
What You'll Bring: Proven experience in CRM leadership, patient experience, or customer engagement roles.
Strong expertise in CRM platforms (Salesforce, Hub Spot, or similar) and data-driven marketing strategies.
A passion for delivering outstanding customer experiences in healthcare, retail, or service industries.
Ability to lead cross-functional teams and influence senior stakeholders.
Strategic mindset with a hands-on approach to execution and problem-solving.
Why Join Abano?Be part of a growing, innovative company leading the dental industry.
Work within a network of highly skilled professionals across Australia & New Zealand.
Drive real impact by shaping how we engage with patients and elevate their experience.
Competitive salary, hybrid work flexibility, and career growth opportunities.
Ready to make a difference? Apply now and help us redefine patient engagement in the dental industrySeniority level Not Applicable Employment type Full-time Job function Health Care Provider Industries Hospitals and Health Care
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