Director of Customer Experience and Strategy

Job DescriptionThe Customer Experience Director will oversee the delivery of exceptional customer service at our hotel. This involves managing a team of staff who provide assistance to guests, as well as developing and implementing strategies to improve the overall customer experience.This role requires strong leadership and communication skills, as well as...

JACOBS DOUWE EGBERTS is looking for a highly motivated and experienced Marketing Strategy Director to join their team in Auckland. In this role, you will be responsible for developing and implementing a winning local strategy for Hummingbird, a local specialty coffee icon.As a Marketing Strategy Director, you will lead the development and implementation of...

Role OverviewWe are looking for a highly skilled and experienced Global Customer Experience Director to join our Supply Chain team. This role will be responsible for leading and supporting a team of 5 Customer Relations Specialists in delivering exceptional customer experiences and satisfaction.Main ResponsibilitiesDevelop and implement strategies to improve...

Job DescriptionWe are seeking an experienced Customer Experience Director to lead and shape our customer experience strategy — from sales and onboarding to service and retention.This role is pivotal in driving a culture of continuous improvement, ensuring we're delivering exceptional experiences that meet and exceed customer and partner expectations.You'll...

Job Description:Retailworld Resourcing Pty Ltd. is seeking a Retail Strategy Director to lead the brand and marketing strategy for a nationwide, market-leading Kiwi retailer, driving growth across retail and digital channels.About the Company:Our client is an absolute market leader in the retail sector with a highly engaged customer base. This is a fantastic...

About the RoleWe are seeking a Business Strategy Director to lead our sales function and drive business growth across all regions. As a key member of the SLT, you will collaborate with the team to build our business strategy and execute sales plans.Key Responsibilities:Spearhead the development and execution of sales strategies, harnessing data and reviewing...

We are looking for a highly skilled Commercial Strategy Director to join our team at Revolution Beauty Ltd. As a key member of our commercial team, you will be responsible for developing and implementing commercial strategies that drive growth and profitability.Main Objectives:Develop and implement commercial strategies to drive growth and...

We are seeking an experienced Loyalty Programme Lead to develop and continuously improve the loyalty programme experience for SkyCity.The purpose of this role is to set the member experience strategy, ensuring that our loyalty programme meets the evolving needs of our customers. Key responsibilities include:

We're seeking a Director of Commercial Strategy to lead our Category & RGM Team in driving revenue growth and developing a world-class RGM function.Main Objectives:Develop and set our 3Y revenue strategy across portfolio and channelsOptimise mix and inform portfolio prioritiesPromotion Optimisation to maximise ROI through process, tools, and automationKey...

Technical Leadership OpportunityWe are looking for a Technical Strategy Director to join our technical leadership team. As a key member of the team, you will drive the engineering system and ensure seamless collaboration across diverse groups.Your primary responsibilities will include:Owning Xero's data platforms, enabling teams to use data safely and at...

We're more than happy to consider exceptional talent who want to work less than full time. As an Account Strategy Director at Publicis Groupe, you'll have the opportunity to work with a diverse range of clients and develop innovative strategies to drive their business forward.You'll be responsible for developing and implementing comprehensive communication...

Job SummaryWe are seeking a highly skilled and experienced retail leader to join our team as Northern Retail Manager. In this critical role, you will be responsible for leading our retail operations and driving customer experience excellence across all touchpoints.About Us:Cotton On Group is a global fashion and lifestyle brand that creates everyday products...

**Company Overview**Xero is a cloud-based accounting software company that helps small businesses manage their finances. We're committed to providing exceptional customer experiences and supporting our users with 24/7 support.**Job Description**Lead a Team of Customer Experience Specialists: As a Customer Experience People Lead, you'll be responsible for...

About the JobThe Director supporting the Data Experience value stream will be responsible for developing a rolling 3-5 year product vision and strategy for our Spend Clarity for Enterprise data experiences.Main Objectives:To develop a product vision and strategy that aligns with the company's goals and objectives.To lead a team of product managers to ensure...

Job DescriptionWe are seeking an experienced Customer Services Manager to lead our Supply Chain team in Auckland, New Zealand. This is a full-time position that offers a competitive salary and benefits package.Key ResponsibilitiesLead and support a team of 5 Customer Relations Specialists to deliver exceptional customer experiences and satisfaction.Develop...

**Job Description**As a Digital Campaign Strategy Director, you will be responsible for leading the development and implementation of effective digital campaign strategies across multiple channels.You will work closely with cross-functional teams to identify opportunities to improve workflows and processes, and develop solutions to drive business growth and...

This is a fixed term opportunity until 24th December 2025.This role is based in Auckland.Who are weTe Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) is the government agency charged with helping New Zealand businesses to grow internationally.What you'll be doingReporting to the Director – Strategy and Programme Management, you will sit within...

About Our OrganisationWe are Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE), the government agency charged with helping New Zealand businesses to grow internationally.We believe New Zealand is good for the world and seek diversity of thought. We welcome and encourage applications from diverse backgrounds and experiences.The successful candidate...

Director of Equity and Student ExperienceThe University of Auckland invites applications for a dedicated professional to lead the development and implementation of equity and student experience initiatives. As Associate Director Student Engagement & Equity, you will play a pivotal role in creating an inclusive and equitable campus environment.Main...

Rentokil Initial is seeking a dynamic and experienced Head of Customer Experience to lead our customer service function in New Zealand and Fiji. This senior leadership role is responsible for driving the strategic direction, operations, and performance of our customer service team, ensuring exceptional customer experiences across all channels.Key...