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Head Of Crm

1 week ago

Auckland, Auckland, New Zealand Abano Healthcare Full time

Job Description We are seeking a Head of CRM & Patient Experience to lead our patient engagement strategy, optimize our CRM systems, and drive exceptional experiences at every touchpoint.
What You'll Do: Lead CRM Strategy: Oversee the development and optimization of our CRM systems to enhance patient engagement and retention.
Enhance Patient Experience: Design and implement strategies that create seamless, personalized, and high-quality experiences across our brands.
Data-Driven Insights: Utilize analytics and customer insights to improve patient communications and service offerings.
Collaboration & Innovation: Work closely with marketing, operations, and clinical teams to ensure a unified approach to patient care.
Digital Transformation: Drive initiatives that leverage AI, automation, and omnichannel engagement to revolutionize how we connect with patients.
Qualifications What You'll Bring: Proven experience in CRM leadership, patient experience, or customer engagement roles.
Strong expertise in CRM platforms (Salesforce, HubSpot, or similar) and data-driven marketing strategies.
A passion for delivering outstanding customer experiences in healthcare, retail, or service industries.
Ability to lead cross-functional teams and influence senior stakeholders.
Strategic mindset with a hands-on approach to execution and problem-solving.
Additional Information Why Join Abano?
Be part of a growing, innovative company leading the dental industry.
Work within a network of highly skilled professionals across Australia & New Zealand.
Drive real impact by shaping how we engage with patients and elevate their experience.
Competitive salary, hybrid work flexibility, and career growth opportunities.
Ready to make a difference?
Apply now and help us redefine patient engagement in the dental industry