CX Excellence Director

Key Responsibilities Lead the Australia CX team to drive word-class service across customer outcomes, people, operations, and alignment against the CX strategy. Empower and motivate teams to deliver on experience and performance expectations while ensuring high engagement and exceptional customer support. Collaborate with the Customer Experience Managers in...

**Company Overview**Xero is a leader in cloud-based accounting software, helping small businesses and accountants thrive. Our purpose is to empower entrepreneurs to succeed.We're seeking an experienced CX Specialist to join our growing Customer Experience Team. As a key contributor, you'll focus on delivering exceptional support to our customers, ensuring...

About Our TeamWe're a close-knit team of Oracle experts who thrive on collaboration and mutual respect. We believe in empowering individuals to grow and develop their skills, with regular training and certification opportunities available.The Ideal CandidateWe're looking for a motivated and enthusiastic Oracle CX Integration Specialist who's passionate about...

Director of Ambulance Services ExcellenceFull-time Location: Auckland Region Type: Permanent Full Time Hato Hone St John has a long history of serving New Zealanders, dating back to 1885. As a leading provider of ambulance services, we work tirelessly to improve healthcare outcomes and build stronger communities.The Director of Ambulance Services Excellence...

Job OverviewWe are looking for a seasoned professional to take on the role of Director of Commercial Excellence in our New Zealand business.Key AccountabilitiesDeliver full profit and loss ownership for the execution of strategic growth plans to drive top and bottom-line performanceLead and develop short and long-term strategic plans for the...

Role Type: Permanent, Full-TimeLocation: AucklandAbout The RoleAs the Operations & CX Coordinator (Auckland) for TotalEnergies NZ, you will play a crucial role in driving the operational success of our business.This customer-facing role will support the branch in servicing customer delivery requirements, ensuring goods are picked, packed, and despatched...

**About Bear Park Ltd**Bear Park Ltd is the premier early learning provider in New Zealand, with over 37 years of experience. Our centre is founded, owned, and operated by teachers who offer a wide range of unique benefits for our educators.As our Centre Director, you will be confident yet compassionate, and have the ability to build trust with children,...

About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Excellence Director. As a key member of our organization, you will be responsible for driving customer satisfaction and excellence across all aspects of our business.Your primary objective will be to develop and implement strategies that enhance our...

Company OverviewXero is a leading cloud-based accounting software company that empowers small businesses to grow and thrive. We're committed to making life better for our customers by automating routine tasks, surfacing actionable insights, and connecting them with the right data, advisors, and apps. Job Description Lead the Australia Customer Experience...

Job OverviewThe Cadillac Experience Centre in Auckland is seeking an experienced Sales Manager to join our team. As a key member of the GM leadership team, you will be responsible for driving sales growth and delivering exceptional customer experiences.Key Responsibilities:Lead a high-performing sales team to achieve sales, delivery, demonstration, and...

Our PurposeAt Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...

Job DescriptionOur soon to open Cadillac Experience Centre based in the heart of Auckland, has a unique opportunity for an experienced Sales Manager to join our team.The role is responsible for supporting the development and subsequent execution of strategies to grow the Cadillac brand while managing the overall retail performance of the operation.You will...

About the Role:Xero's Customer Experience Team is a dynamic group of professionals who work together to provide 24/7 support to Xero users.We're looking for a skilled Workforce Analyst to join our team and help us execute our service delivery model.As a Workforce Analyst, you will be responsible for supporting the CX Team with workforce planning, scheduling,...

We are seeking a Head of Commercial Excellence to join our Category & RGM Team. In this role, you will be responsible for developing and implementing our revenue growth strategy, optimising our price pack architecture, and analysing mix effects to identify opportunities for growth.You will work closely with our Category & RGM Director to achieve business...

Driving Customer GrowthXero is a pioneer in cloud-based accounting software, committed to helping small businesses succeed. Our customer success team plays a pivotal role in delivering exceptional customer experiences and driving business growth.Your Key ResponsibilitiesLead a team of specialists, providing guidance, mentoring, and strategic direction to...

Unlocking Customer PotentialXero is a cloud-based accounting software company that empowers small businesses to succeed. Our customer success team plays a vital role in helping our customers achieve their goals, while driving advocacy for Xero through delivering exceptional experiences.Your Key ResponsibilitiesLead a group of specialists, providing guidance,...

Job OverviewKraft Heinz is seeking a highly skilled Customer Excellence Manager to drive customer excellence in everything that we do. As the face of Kraft Heinz within customers, you will be responsible for building and maintaining healthy relationships with our valued clients.Key ResponsibilitiesAnalyse customer performance to determine root-causes and...

About the Role:We are seeking a Head of Revenue Growth Management (RGM) to join our Category & RGM Team, reporting into our Category & RGM Director.

Engineering Director - Auckland - Tracksuit Description Engineering Director Position At Tracksuit, we're passionate about empowering businesses to leverage brand for success.Our tight-knit team thrives on transparency, trust, learning, and continuous improvement.As an Engineering Director, you'll lead our product growth squad in acquiring and activating new...

**Our Team**We're a dynamic and diverse team of professionals who are passionate about marketing, innovation, and customer satisfaction.We're committed to fostering a collaborative and inclusive work environment, where everyone feels valued, respected, and empowered to contribute their best.Our team is made up of talented individuals from various backgrounds...