Support Excellence Professional

7 days ago


Auckland, Auckland, New Zealand Xero Full time

**Company Overview**

Xero is a leader in cloud-based accounting software, helping small businesses and accountants thrive. Our purpose is to empower entrepreneurs to succeed.

We're seeking an experienced CX Specialist to join our growing Customer Experience Team. As a key contributor, you'll focus on delivering exceptional support to our customers, ensuring they achieve their goals with Xero.

**Job Description:**

As a CX Specialist, you'll:

  • Collaborate with our global team to provide 24/7 support to customers.
  • Use your product expertise to resolve complex customer issues.
  • Develop and implement process improvements to enhance the customer experience.
  • Maintain accurate records of customer interactions and case resolutions.

**Requirements:**

  • 2+ years of experience in customer-facing roles.
  • Proven track record of delivering exceptional customer experiences.
  • Strong communication and problem-solving skills.
  • An understanding of technology and information systems.

**Benefits:**

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A fun, friendly, and dynamic work environment.
  • The chance to work with a diverse and inclusive team.


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