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People and Performance Leader
2 weeks ago
Xero is a pioneer in cloud-based accounting software, committed to helping small businesses succeed. Our customer success team plays a pivotal role in delivering exceptional customer experiences and driving business growth.
Your Key Responsibilities- Lead a team of specialists, providing guidance, mentoring, and strategic direction to drive customer retention, satisfaction, and growth.
- Collaborate closely with sales, product, and CX teams to ensure seamless customer interactions and optimal business outcomes.
- Develop and implement customer success strategies to increase CX's contribution to the company's overall revenue.
- 4+ years of experience in customer success, sales, or CX, with 2+ years of leading or mentoring a team.
- Strong leadership skills, with the ability to coach, motivate, and develop team members.
- Experience in SaaS is preferred, but not required.
- Excellent communication and interpersonal skills.
We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and growing company.
- A collaborative and supportive team environment.
