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Experience Excellence Manager

1 week ago

Auckland, Auckland, New Zealand Xero Full time
Key Responsibilities
  • Lead the Australia CX team to drive word-class service across customer outcomes, people, operations, and alignment against the CX strategy.
  • Empower and motivate teams to deliver on experience and performance expectations while ensuring high engagement and exceptional customer support.
  • Collaborate with the Customer Experience Managers in New Zealand to create alignment and operational cohesion, ensuring consistency with the global support model.
  • Drive growth and development within the leadership team.
Benefits
  • Generous paid leave to use however you'd like.
  • Dedicated paid leave to care for your physical and mental wellbeing.
  • An Employee Assistance Program to access mental health care for you and your family.
  • Health insurance, life insurance, and income protection.
  • Wellbeing and sports programmes.
  • Employee resource groups.
  • 26 weeks of paid parental leave for primary caregivers.
  • An Employee Share Plan.
  • Flexible working arrangements.
  • Career development opportunities.