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Client Care Coordinator

1 week ago

Auckland, Auckland, New Zealand Healthcare of New Zealand Full time

Transform lives at Healthcare of New Zealand, the nation's leading provider of home and community support services. As a Service Facilitator, you'll play a key role in empowering New Zealanders to live independently.

Join a dynamic industry enhancing lives

  • Engage in ongoing skill development through online platforms
  • Efficiently manage tasks using company-provided laptops
  • Enjoy comprehensive health insurance benefits
  • Gain professional growth through extensive training programs
Our Vision

We strive to deliver high-quality care directly to people's homes and communities, promoting independence and safety.

Your Role: Service Facilitator

You'll be a crucial member of our Service Centre team, delivering exceptional phone-based coordination services and customer support. Your dedication will ensure seamless day-to-day operations.

This is a full-time Permanent role with regular working hours.

Key Responsibilities:
  • Handle phone and email enquiries from diverse stakeholders
  • Facilitate service coordination between support workers and clients
  • Ensure roster coverage for support worker absences
  • Focus on delivering outstanding customer experiences
  • Share empathy and genuine interest in supporting others
  • Passionate about the healthcare sector
  • Proficient in technology and computer literacy
  • Outstanding communication and interpersonal skills