Customer Experience Specialist

6 days ago


Auckland, Auckland, New Zealand Xero Full time

Company Overview

Xero is a leading provider of cloud-based accounting software, dedicated to helping small businesses and accountants achieve their goals. We're passionate about empowering our customers with the tools they need to succeed.

Job Description

We're seeking an experienced Customer Experience Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service and support to our customers through various channels, including phone, email, and chat.

Required Skills and Qualifications

To be successful in this role, you'll need:

  • A strong understanding of accounting principles and practices
  • Excellent communication and problem-solving skills
  • Experience working in a customer-facing environment
  • Familiarity with Xero's accounting software and other related tools

Benefits

We offer a range of benefits to support your career development and well-being, including:

  • A competitive salary and bonus structure
  • A comprehensive training program to help you develop your skills
  • A dynamic and supportive work environment
  • Opportunities for career advancement and professional growth

What You'll Do

As a Customer Experience Specialist, you'll be responsible for:

  1. Providing timely and accurate responses to customer inquiries via phone, email, and chat
  2. Resolving complex customer issues and escalating them to senior team members as needed
  3. Developing and maintaining relationships with customers to ensure long-term satisfaction and loyalty
  4. Participating in ongoing training and development programs to stay up-to-date on industry trends and best practices


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