Online Order Administrator

6 days ago


Auckland, Auckland, New Zealand Producto Ltd Full time

Online Order Administrator (Maternity Cover)Are you passionate about delivering exceptional online experiences?
Producto is seeking a dedicated Online Order Administrator to join our team on a maternity cover basis through to January 2026.At Producto, we are more than just an apparel and merchandise provider.
We're a catalyst for brands looking to make an impact.
Through thoughtful design, smart strategy, and relentless dedication, we help companies tell their stories in meaningful ways.
It's not just about putting logos on t-shirts—it's about creating connections, building trust, and showing up the right way, every time.As an Online Order Administrator, you will be responsible for managing online orders with precision and efficiency to ensure customer satisfaction.
This includes processing orders through our platform, coordinating production via our local supply network, or liaising with the 3PL team to ensure prompt dispatch and delivery.Responsibilities:Process and manage online orders accurately through the platform.Liaise with the 3PL team or local suppliers to ensure prompt dispatch, production, and delivery of items.Monitor order statuses and proactively communicate any delays or issues to customers.Address customer inquiries professionally and resolve discrepancies in collaboration with suppliers or Account Managers.Send customer invoices promptly and approve supplier invoices, ensuring any issues are communicated to the Accounts Team.About You:You will demonstrate exceptional attention to detail, excellent organisational and time-management skills, proficiency in Excel, and strong communication abilities.
A tech-savvy mindset, customer-centric approach, adaptability to new system features, and a collaborative team spirit are essential for success in this role.As the Online Order Administrator, you will work closely with internal teams, clients, and suppliers to uphold and deliver the highest standards of service.
If you are highly organised, detail-oriented, and eager to contribute your skills within a supportive team, we would love to hear from you.Before you go, it's important to note that PRODUCTO is committed to equal opportunities and celebrates diversity.
We offer a competitive compensation package, including enticing perks, and a salary commensurate with your experience.PRODUCTO, a member of the Barkers/Max Group of companiesweareproducto.com
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