Order Fulfilment Specialist

4 days ago


Auckland, Auckland, New Zealand Epay, A Euronet Company Full time

About the Role
We are seeking a highly motivated and detail-oriented Order Fulfilment Specialist to join our team in Auckland. The successful candidate will be responsible for ensuring seamless order fulfilment across multiple channels, including B2B, B2C, and corporate clients.

Key Responsibilities
• Oversee the entire order fulfilment process, from receipt of orders to dispatch
• Monitor and manage customer enquiries and issues related to orders
• Collaborate with courier partners to resolve any shipping-related issues
• Maintain accurate records of order returns, cancellations, and refunds
• Work closely with internal teams, including Finance and Shared Services, to ensure timely and efficient order processing
• Perform other duties as assigned by the Fulfilment Team Manager

Requirements
• Prior experience in online order processing, payment processing, or a related field
• Strong analytical and problem-solving skills, with ability to detect fraudulent payments
• Excellent communication and customer service skills
• Ability to work under pressure and meet deadlines
• Self-motivated and able to work independently



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