Order Fulfilment Coordinator
4 days ago
About the Role
We are looking for two new staff who have experience in e-commerce sales order fulfilment who are also comfortable working in a fast-paced environment.
This permanent full-time role based in our Auckland office, working a minimum of 40 hours per week, involves overseeing the entire process of fulfilling orders on multi-platforms.
The successful candidate will be responsible for managing customer enquiries/issues and general administrative duties, as well as monitoring the social media platforms, particularly online customer reviews and comments.
Key Responsibilities
- Oversee the client order management process and ensure orders are delivered within the agreed timeframe.
- Identify and report online fraudulent credit card transactions to the Risk and Compliance Department.
- Review daily bank transaction history and release pending orders.
Essential Skills and Attributes
- Exceptional attention to detail.
- Customer service oriented.
- Self-motivated and ability to work independently.
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