Order Fulfilment Coordinator

4 days ago


Auckland, Auckland, New Zealand Epay New Zealand Full time

About the Role

We are looking for two new staff who have experience in e-commerce sales order fulfilment who are also comfortable working in a fast-paced environment.

This permanent full-time role based in our Auckland office, working a minimum of 40 hours per week, involves overseeing the entire process of fulfilling orders on multi-platforms.

The successful candidate will be responsible for managing customer enquiries/issues and general administrative duties, as well as monitoring the social media platforms, particularly online customer reviews and comments.

Key Responsibilities

  • Oversee the client order management process and ensure orders are delivered within the agreed timeframe.
  • Identify and report online fraudulent credit card transactions to the Risk and Compliance Department.
  • Review daily bank transaction history and release pending orders.

Essential Skills and Attributes

  • Exceptional attention to detail.
  • Customer service oriented.
  • Self-motivated and ability to work independently.


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