Order Management Specialist
5 days ago
About Us: At Producto Ltd, we're more than just an apparel and merchandise provider. We're a catalyst for brands looking to make an impact through thoughtful design, smart strategy, and relentless dedication.
We help companies tell their stories in meaningful ways by creating connections, building trust, and showing up the right way, every time.
The Role: As our Online Order Administrator, you'll be responsible for managing online orders with precision and efficiency to ensure customer satisfaction.
This includes processing orders through our platform, coordinating production via our local supply network, or liaising with the 3PL team to ensure prompt dispatch and delivery.
Your Responsibilities:
- Process and manage online orders accurately through the platform.
- Liaise with the 3PL team or local suppliers to ensure prompt dispatch, production, and delivery of items.
- Monitor order statuses and proactively communicate any delays or issues to customers.
- Address customer inquiries professionally and resolve discrepancies in collaboration with suppliers or Account Managers.
- Send customer invoices promptly and approve supplier invoices, ensuring any issues are communicated to the Accounts Team.
You'll Be Perfect For This Role If: You have exceptional attention to detail, excellent organisational and time-management skills, proficiency in Excel, and strong communication abilities.
A tech-savvy mindset, customer-centric approach, adaptability to new system features, and a collaborative team spirit are essential for success in this role.
About You: You'll work closely with internal teams, clients, and suppliers to uphold and deliver the highest standards of service. If you're highly organised, detail-oriented, and eager to contribute your skills within a supportive team, we'd love to hear from you.
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